Knox Manage knowledge base articles
Last updated May 8th, 2025
Categories:
Explore our knowledge base for:
- Known Knox Manage (KM) issues and their workarounds
- How-to articles for less common setups
- General articles about KM
General articles
S Pen Air command unavailable in kiosk mode and lock task mode
Error KIO_CODE_001 — App Execution Failed when launching Interpreter app
Error KMA_F5011 — License Activation Failed
How to change timeout session length in Knox Manage console
Impact of an Active Directory domain migration on Knox Manage
Knox Manage unavailable in China
How the Knox Service Plugin managed configuration is pushed to a device
Assess at-risk Play Integrity status of a device
Time constraint with the Report Device Location Interval policy
Reinstall Managed Google Play apps
Knox Enhanced Attestation Error code -5: ERROR_INVALID_NONCE
License assignments in Knox Manage don’t match those in the Knox Admin Portal
App installation status was not updated after being pushed from the Knox Manage console
Cannot open downloaded Content files from Knox Manage client on Android 10
Android Legacy mode deprecation
Knox Manage support for deprecated device modes in Android 11
Black screen appears when Knox Manage Remote Support is launched
Cannot set up G Suite apps on device enrolled in Knox Manage
About the Knox Manage auto-update feature
Device enrolled in Knox Manage not receiving commands
Cannot find IMEI on devices enrolled in Knox Manage Legacy
The error “Security policy prevents turning on device administrators” is shown when launching apps
Files not opening in Multiple App kiosk mode
Knox Manage and Knox Platform for Enterprise license consumption in Knox Manage
What are the firewall exceptions that I need to configure in order to use Knox Manage?
Why do I need to set Lockscreen on devices to install certificates via Knox Manage?
Known Issues
User group doesn’t appear when adding new user
Bulk Manage Tags & Aliases feature doesn’t update device alias
Devices assigned a KLM09 license take KLM12 license seats when using Knox Remote Support
App disappears from device after reboot
Installed apps don’t have Do not Disturb permissions
Location accuracy setting can’t be changed
Device command unable to run on device
Device unexpectedly enters a locked state
Restarted device remains stuck on the boot screen
Knox Configure enrollment doesn’t start immediately after Knox Manage enrollment
Unable to update device volume with Knox Service Plugin
iOS device status unexpectedly changes to Disconnected
Devices remain in expired state after changing license
Unable to access Chrome in Incognito mode on the personal profile of a device
Error KMA_F5007 — License activation failure with available license assignments
Android kiosk app won’t install
Progressive web app unable to deploy through Knox Manage
App icons display without labels in a kiosk
Unable to sync a user with AD/LDAP
Password not populated automatically during enrollment with Knox Mobile Enrollment
Unable to upload a custom animation file
Unable to re-register managed Google Play account
Error 1901166 — License replacement failure
App unable to complete uninstallation
Run App command not visible for multiple devices
Unable to add new license to tenant
Device status information differs from console
Internal apps not installing during enrollment
Devices status displays as expired after updating license
Error KMA_B5013 — Device fails to enroll after entering user credentials
Error RSA-1026 and RSA-5004 — Unable to start Knox Remote Support on device
“Invalid password” error when accessing the Knox Manage console
Unable to enter managed Google Play Account during device enrollment
App update controls policy preventing Knox Service Plugin from updating
Error KMA_D9001 — Can’t push APN configuration to devices
Incorrect date and time set on devices resulting in a loss in connectivity
How to enforce a lock screen policy during enrollment for company-owned devices with a Work Profile
Knox Manage license update failure for Android 9 or lower devices in legacy mode
How-to articles
How to restrict a user from sharing or accessing device data to prevent security breaches
How to configure Knox Browser in Knox Manage
How to prevent device users from changing the mobile network settings
How to disable View admin apps access when taking a screenshot
How to use Knox Browser in kiosk mode
Configure Factory Reset Protection
Collect logs in Pair and Detach mode
How to use Knox Manage APIs to locate devices
Apply managed configurations to Google Chrome
Enable or disable a specific system app
Enable Knox Manage Technical Support
View admin history for device transfers
Enable notification badges for the phone and SMS app in a kiosk
Add the Samsung Camera app to a multi-app kiosk
Transfer a device between tenants
Run a background app in kiosk mode
Allow blue light filter in kiosk mode
Disable the lock screen in kiosk mode
How to find a device’s IMEI and serial number with Knox Manage Open API
How to configure firewall exceptions for Google Chrome
How to set incoming text messages and phone call restrictions with Knox Service Plugin
How to enable key mapping to exit apps in a kiosk
How to block app updates with Knox Service Plugin
How to restrict the dynamic wallpaper service in Knox Manage
How to add a Windows app as a control app
How to find Knox Manage application and policy information on Windows devices
How to collect MDM information on Windows devices
How to add contacts to multi-app kiosks
How to restrict mobile data during specific periods
How to allow access to personal Gmail in Managed Google Play contexts
How to set the side key to power off the device with a KSP policy
How to reset the lock on a device
How to disable biometric authentication as a lock screen method
How to add a keyboard language to a kiosk
How to adjust the device font on Knox Manage
How to set up a private Access Point Name on Samsung devices through KSP
How to add hidden Managed Google Play private apps
How to block the activation of adding new keyboards
How to verify managed Chrome app settings on a device
How can I use Knox EFOTA to kiosk devices deployed by Knox Manage
How to Control Applications download within Personal Profile
How to apply firewall policies to Kiosk Browsers and bookmarks under multi-app Kiosks
Restrict device users from adding accounts
How to configure the VPN profile uploaded to AnyConnect using KSP
How to configure email apps in Android Enterprise
How to convert Google Play Store Application to Managed Google Play Store Application
Automatically start a device with Knox Service Plugin
How to set the system language and device country in Knox Manage
How to unregister Knox Manage as the EMM provider for Google Play Accounts
Enable accessibility services on a multi-app kiosk
How to delete my Knox Manage tenant
How to configure the Knox built-in VPN client in Knox Manage
How to set a new Knox Manage admin password
How to deploy Knox Capture using Knox Manage
How to turn adaptive brightness on and off with Knox Service Plugin
How to configure lock screen notifications in Knox Manage
How to configure longer screen timeouts in Knox Manage
How to resolve the Knox Manage error [Enrollment - UpdateLicenseRequest(1901017)]
Allow external USB devices in kiosk mode
How to apply DeX customization controls using Knox Manage
How to configure Microsoft Exchange in Samsung Email on Knox Manage devices
How to delete a private application from Knox Manage
How to regain access to a Knox Manage console without the original administrator’s credentials
How to enable Single Sign-On for Knox Manage sub-administrators
How to enable Smart Switch on Knox Manage devices
How to develop an app using managed AppConfig settings and apply them in Knox Manage
How to enroll a Windows device in Knox Manage
How to prevent a plugged-in Android device’s screen from turning off
How to collect dumpstate logs from a device in Knox Manage Kiosk mode
How to configure Android OpenVPN client with certificate authentication using Knox Manage
How to disable a device lock screen with Knox Manage
How to remotely lock or unlock device enrolled in Knox Manage
How to set a custom boot and shutdown animation using Knox Manage
How to manage preloaded applications in Knox Manage
How to schedule or force system updates on Android devices with Knox Manage
Disable Suggested Apps with Knox Service Plugin
How to re-apply Knox Manage’s Single App Kiosk Mode after sending “Exit Kiosk” command
How to install Knox Manage internal app on personal side of device
How to force enable GPS on non-Samsung Knox and Knox 3.4.1+ devices with Knox Manage
How to view data usage of devices enrolled in Knox Manage
How to manage personal Gmail accounts in Managed Google Play Store
How to set up automatic collection of device information in Knox Manage
How to find the Offline Unenrollment Code in Knox Manage
How do I integrate Knox Manage with Knox Mobile Enrollment?
How do I synchronize Active Directory SCC with the Knox Manage portal?
How to upload certificates for VPN with KSP in Knox Manage
How to establish a secure VPN connection (Pulse connect) using Knox Manage
How to configure the Exchange Active sync account list for Samsung Email app in Knox Manage
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