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Modify details of a user’s account

Last updated March 27th, 2024

You can view the detailed user account information, modify user account details, send enrollment guides or templates registered in Knox Manage to users via email and/or SMS, and delete user accounts.

To modify the user account details, complete the following steps:

  1. Navigate to User.

  2. On the User page, select the check box next to the user you want to modify, and then click Modify.

  3. On the Modify User page, modify the following user information if necessary:

    • User Name — Modify the user’s full name.

    • Email — Modify the user’s email address.

    • Mobile Number — Modify the country number and the user’s mobile number to send the URL address for device enrollment via SMS.

    • User Group / Organization — Click Select and then, in the Select User Group / Organization dialog, select the user group on the User Group tab and the organization in the Organization tab.

    • License — Select the license type to be used for this user— Knox Suite or Knox Manage. Select Knox Suite if you have a Knox Suite license and you want to use the same license to enroll this user’s device to other Knox services included in Knox Suite.

      With a Knox Suite license, only one license seat is consumed by each device (IMEI) regardless of how many Knox services (in Knox Suite) that device is enrolled in.

    • Staging User — If you want to set up a shared device, you must first create a staging user. To create a staging user, select Yes and configure the user’s details. For detailed information about the entire process of creating a staging user and setting up shared and non-shared devices, see Shared Android device quickstart and Non-shared Android device enrollment quickstart.

    • Managed Apple ID — Specify the Managed Apple IDs either by manually entering the IDs for each user or by linking your user directory to the Knox Manage console.

      Managed Apple IDs are required to enroll Apple devices using the Shared iPad or User Enrollment deployment modes. You can set up Managed Apple IDs for your organization using one of the following methods:

      • Create Managed Apple IDs for each user in the Apple Business Manager portal.
      • Link your user directory to Apple Business Manager to replace your company accounts with a Managed Apple ID.

      For information about automatic account syncing through Automated Device Enrollment, see Automated Device Enrollment quickstart.

    • Shared Device Type — Once you’ve set up your staging user, you can create a shared device. The following two options are available to you:

      • Temporary — Choose this option for guest or visitor users. All the data including installed apps are deleted from the device when the user checks out of the device.

      • Persistent — Choose this option for shift workers. All data and installed apps are retained even when the user checks out of the device.

    • Fully Managed with Work Profile — When enabled, if the device provisioned by this account is fully managed, it activates the legacy fully managed with work profile mode. Only applies to devices running Android 8 to 10.

    • Android Manage Type — Select the Android enrollment type among Android Legacy, Android Enterprise, or Follow Organization Type.

    • Sync — Allow creating user accounts from the directory system.

    • Tag — Click Add, and in the Add Tag window, enter new tags to add.

    • Additional Information — Enter the following additional information for the user.

      • Employee No. — Enter the employee number.

      • First / Middle / Last Name — Enter the first, middle, and last names.

      • Display Name — Enter the desired name to be displayed on EMM.

      • Department — Enter the department name.

      • Administrator DN — Enter the administrator DN.

      • Email User Name — Enter the user’s email name.

      • Phone

      • UPN, Position

      • Site

      • Security level

      • User-Defined 1

      • User-Defined 2

      • User-Defined 3

  4. Click Save & Request Enrollment to save the modified user account information and send enrollment guides via email.

    Or click Save to save the modified user account information and not send an installation guide to the user.

  5. In the Save & Request Enrollment window, click OK.

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