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Manage devices on Mobile Admin

Last updated July 26th, 2023

Manage the devices enrolled in Knox Manage with Mobile Admin. You can view device information including the device activation type and device status. You can also control devices by sending device commands or messages.

Using Mobile Admin device menu

Navigate to > Devices to view a list of all enrolled devices. To view detailed information of a specific device, tap the device name.

From the device menu, you can see the following device information:

  • Device Status (Provisioning, Enrolled, Unenrolled, Expired, or Disconnected)

  • Device Name

  • Device OS Type

  • User ID

  • Device Activation Type

    device activation type

You can also perform the following actions on this screen.

Icon Description
Select the device(s) and send a device command to the activated devices.
Search Search for a specific device for the entered device name in the search window. To close the search window, re-tap the icon.
Sort Rearrange the device list by the date of occurrence or in ascending/descending order.
Filter Filter the device list by the current device account status.

Device activation types on Mobile Admin

The device activation types on the device list are as follows:

Note

The activation type for Android Legacy devices is not displayed.

Device statuses on Mobile Admin

The device statuses on the device list are as follows:

Icon

Description

Provisioning

The device is enrolled but Knox Manage is not activated.

Activated

The device is registered as activated in Knox Manage.

Deactivated

The device cannot be controlled through Knox Manage. You can unenroll the device according to the device communication status.

Blocked by System

The device has exceeded the set Keepalive interval, or the system blocked a Knox Manage app installed on a device that has been factory reset.

Expired

The device cannot be controlled by administrators due to the expiration of the license validity period.

  • You can change the status to Unenrolled.
  • The status automatically changes to Enrolled upon license update. For more information, see Replace an expired license.

Sending device commands on Mobile Admin

Control the device by sending device commands from the Mobile Admin. Depending on the device activation type, you can select different areas to send device commands to. Device commands can only be sent to activated devices.

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