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Activate technical support administrators

Last updated July 26th, 2023

When technical support is necessary, you can allow technical support administrators to control the Admin Portal. By activating technical support and setting the activation period, technical support administrators can access the Admin Portal through the TMS admin portal and provide technical support.

To activate technical support administrators, complete the following steps:

  1. On the header, click next to your account ID.

  2. Click Technical Support.

  3. On the Technical Support screen, click Activate Technical Support and set the access period. The start date of the access period is automatically set to the current date and you can modify it as needed.

  4. Click Save, and when prompted, click OK.

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