Licenses overview

Last updated July 26th, 2023

The different Knox license types are managed in the Knox Manage (KM) console based on feature capability. Licenses are issued from the Samsung License Management (SLM) system.

The license types are:

Type	Description
Knox Manage	The required license for using Knox Manage. Includes the maximum number of registrable devices and the validity period. Provides an alert 90 days prior to the expiration date. After the expiration date, the policies configured on the tenant and deployed to the devices will remain active. Policies can't be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license. Note With 23.03, a new Knox Manage license (with the KLM12 prefix) is available, which provides standard Knox Manage features as well as all Knox Platform for Enterprise (KPE) features. The legacy Knox Manage license (with the KLM9 prefix) is being deprecated. You must update to the new Knox Manage license. If multiple Knox Manage licenses with both the KLM9 and KLM12 prefixes exist in a tenant, the older KLM9 license is shown as Legacy Knox Manage in the console.
Knox Suite	The required license for using Knox Suite, a bundled service that includes Knox Manage, Knox Platform for Enterprise, and Knox E-FOTA. Includes the maximum number of registrable devices and the validity period. Provides an alert 90 days prior to the expiration date. After the expiration date, the policies configured on the tenant and deployed to the devices will remain active. Policies can't be changed or removed until you extend an expired license or enter a new valid license. With an expired license, you can only unenroll devices and update the license. Note This license only works with the Android Enterprise enrollment mode and does not support Android Legacy.
Knox Platform for Enterprise	From July 2021, admins can create a Knox Workspace in legacy mode and use the premium features of both Android Enterprise and legacy mode with a KPE license at no cost. Includes the maximum number of registrable devices and the validity period (not exceeding the specified value in the Knox Manage license). Provides an alert 30 days prior to the expiration date. After the expiration date, the work profile will be locked. If your KPE license will expire within the next 90 days, or if the license has expired but hasn't been retired, you can renew the license for another two years. For more information on renewing a KPE license, see Knox Platform for Enterprise licenses.
E-FOTA	A license to use Knox E-FOTA on MDM.

Licenses can be purchased on a monthly, yearly, or biennial basis. You can increase or decrease the number of licenses and extend or shorten each license’s validity period. When purchasing licenses on a yearly basis, you can only increase the number of licenses and extend their validity periods. For more information about purchasing licenses, contact the Knox Manage support team. Licenses are granted and revoked in the order in which the devices were enrolled. Attempting to register devices in excess of the device count will result in failure.

License FAQs

Q — What happens when my Knox Manage trial license expires?

A — You can obtain a retail or another trial Knox Suite license, when your trial license expires.
Q — How are Knox Manage licenses allocated to devices?

A — Licenses with shorter expiration dates will be allocated first following the First Expired/First Out (FEFO) method.
Q — Once the total number of licenses is increased through renewal or extension, how are they allocated?

A — If there are more licenses than devices after the increase, licenses are allocated to all devices in the order in which they were enrolled.
Q — If there are more devices than licenses after increasing the number of licenses, how are the licenses allocated?

A — Licenses are allocated to devices in the order that the devices were enrolled. Extra devices without licenses become unavailable with the existing policy still applied.
Q — When I renew an expired license, does the license come into effect and enroll the relevant devices immediately?

A — For iOS and Windows devices, they are enrolled immediately. For Android devices, they can be enrolled according to the schedule set on the system or by sending a device command.
Q — When a license expires, does it expire in the order the devices were enrolled?

A — When a license being used on various devices expires, all the devices become unable to use Knox Manage simultaneously.
Q — If I want to allocate the renewed licenses only to new devices (not already existing registered devices), what should I do?

A — After increasing the number of licenses, you should first unenroll the existing registered devices, and then enroll the new devices. The renewed licenses will then be allocated to the new devices.
Q — When a factory reset command is sent from the Knox Manage console to a device, will the license be revoked automatically?

A — The license will be revoked automatically if the factory reset is completed successfully. If the factory reset fails, the license will not be revoked and the device will become unenrolled.
Q — Which license is used for Windows and Chrome OS devices?

A — Windows and Chrome OS devices are enrolled with Knox Manage licenses.

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