How can I use Knox EFOTA to kiosk devices deployed by Knox Manage

Environment

• Knox Manage (KM)
• Knox EFOTA (KE)
• Android Enterprise (AE)

Overview

While utilizing both Knox Manage and Knox EFOTA, you can deploy a device in Kiosk mode. You may expect that the devices will receive B2B FOTA while in Kiosk mode, however, the Kiosk device does not receive B2B FOTA controls.

Cause

Kiosk mode only allows the pre-listed apps to run. Due to this cause, you should add the B2B KE FOTA app as allowed in the system app.

Resolution

Add package “com.wssyncmldm” to allowlist so that the devices enrolled in Kiosk can get the FOTA notifications for the software update.