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Configure kiosk device settings

Last updated April 3rd, 2024

You can allow users to change the following device settings:

  • Wi-Fi
  • Bluetooth
  • NFC
  • Mobile Data
  • Device Maintenance
  • Hotspot
  • Google Account Setup
  • Time Zone
  • Flash Light
  • Accessibility
  • Location
  • Display
  • Lock Screen
  • Sound
  • Mobile Networks
  • Airplane Mode
  • Blue Light
  • Language
  • Smart View
  • For tablet devices, device users can access settings, such as Bluetooth, NFC, Mobile Data, and Location, even if you didn’t enabled the modify permissions for device settings.
  • For tablet devices running Android 9 and higher, device settings are not accessible if you disabled access to the device settings.

Access kiosk settings

Users can tap Settings icon on the home screen, tap Settings in the Kiosk Launcher details pop-up screen, and then open the Settings screen.

To allow users to change the kiosk device’s settings:

  1. Click Select Settings in the top menu.
  2. Choose the settings that you want to allow on the Device Settings screen.
    • Click Select all to select all settings. If you click an individual settings item, the Select all button is disabled automatically.
    • Any settings that are not supported by the device can’t be configured, even if you allow them.
  3. Click Save.

If you enable the Display setting, the device user can adjust the zoom and font scale settings to a degree that elements on the home screen, including app names, become unreadable or hidden.

Access Knox Remote Support from kiosk

Kiosk users can access Knox Remote Support only from the work profile of a device.

Users can access Knox Remote Support on a kiosk as follows:

  1. Tap Settings icon on the home screen. The About Kiosk dialog opens.

  2. Tap Service Desk. The Service Desk screen opens.

  3. Kiosk users can perform the following actions:

    • Send activity log
    • Contact Us — Use to contact the admin.
    • Download Remote Support App — Displayed when Knox Remote Support is not installed on kiosk.
    • Update Remote Support App — Displayed when an older version of Knox Remote Support is installed on kiosk.
    • Run Remote Support App — Displayed when the latest version of Knox Remote Support in installed on kiosk.

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