View the activity log

To access the activity log, click Activity Log in the navigation pane. You can choose to see the events for a certain time range, search for a specific event, or download the list as a CSV file. You can also filter the list by date, search for a specific category, or search by device IMEI or serial number.

As specified in the minimum requirements, you need a Knox account to access the Devices menu in the Knox Remote Support viewer.

The activity log provides a record of all events related to Knox Remote Support, such as:

• Admin sign-ins, as well as whether they signed in through Knox Manage, the Knox Admin Portal, or the Knox MSP portal
• New session creations, including the access code
• Remote support connections
• Remote support disconnections
• Changes to transfer quality, including the value the quality was changed to
• Trial and commercial license additions
• License modifications, including what was changed
• License replacements, including the old and new license keys
• License deletions
• Device activations and deactivations, along with the associated license key
• Remote session events on the device, including the access code
• Device additions, re-additions, and deletions
• (Knox Admin Portal only) Secret Key creations