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Send commands to devices

Last updated April 11th, 2025

You can send device commands to enrolled devices by user, organization, group, or device and control them remotely. For devices with Knox Workspace or Work Profile, you can select the tab of the area on the top you want to send a device command to.

Available device commands vary depending on the device type. For more information, see:

Device commands take precedence over profile policies, except for the following specific policies: Install, Run, Uninstall, Locate Current Position, and Reset SD Card.

To send device commands, complete the following steps:

  1. Navigate to Device.
  2. On the Device page, click the check box next to the device name to send a device command to, and then click Device Command.
  3. In the Device Command window, select the desired device command.
    • For devices that have a Work Profile, click the target area between General and KNOX - LightWeight Knox.
    • For Fully Managed with Work Profile devices, click a target area between Fully Managed Device and Work Profile.
  4. In the Request Command window, click OK.

Check device commands in request

Check device commands that have not been sent successfully due to network or system issues. You can resend the device commands in request or delete them individually or all together. You can also download all device commands in queue as an Excel file.

If no device command has been sent within the past six hours of restarting the device, then Knox Manage Agent requests the server for a device command and can have it resent to the device. Command information in Device Command in Request is automatically deleted after three months.

To check device commands in request and resend or delete them, complete the following steps:

  1. Navigate to History > Device Command in Request.

  2. Enter a request date and user ID or device name, and then click Search.

  3. View the information of the device commands that have been found.

    • To resend device commands in request, select the device commands and click Re-Request.
    • To delete specific device commands in request, select the device commands and click Cancel Request.
    • To delete all device commands in request, click Cancel All Request.

To set the Knox Manage server to automatically resend device commands in request, navigate to Setting > Configuration > Basic Configuration > Device, then set Daily retries for device commands in queue to the desired number of retries.

View device command history

You can view the device command history and related audit logs by date. You can also view the details about the results of device commands, and collect the device control audit logs for each event. For more information about audit log items, see View audit logs.

To view the device command history, complete the following steps:

  1. Navigate to Device.

  2. On the Device page, click a device name.

  3. On the Device Details page, click the Command History tab.

  4. Click a command name to view the audit result of the device command.

To view the device command logs by each platform, navigate to History > Group Command History, enter a request date and a group ID or organization name, click Search, and then click a group or organization name.

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