Check the locations of devices

You can check the locations of the selected devices. Only the devices that have the location policy applied can be tracked.

Enable location tracking on device

In order to track the location of Android devices, the device user must first grant access to the Knox Manage agent. This affects devices with the following deployment types:

• Devices with a work profile
• Shared devices with a secondary account

Ensure that location access is enabled as follows:

• For all fully-managed and non-shared devices, IT admins can allow location access for enrolled devices.
• For shared devices and devices with a work profile — After enrollment, device users must go to Settings > Apps > Work > Knox Manage > Permissions, and set Location to Allow all the time.

View location data

To check the location of devices on the Knox Manage console:

1. Go to Device.
2. On the Device page, select one or more devices, and then click Check Location.
3. On the Check Location page, search by date. The view shows an interactive map of the devices and their location history.

On this page, you can inspect individual device information, as well as export their location history as as a GPX file.

Device map

On the Check Location page, a map displays the latest locations of all tracked devices. The map uses the following legend:

You can view an individual device’s status by hovering over its pin . On hover, a tooltip lists the following information:

• Device name
• IMEI/MEID
• Serial Number
• Mobile Number
• User Name
• Last Location Scanned
• Organization Name
• Group Name
• Tag
• Platform & Management Type
• Model Name
• MAC Address
• Manufacturer

Export location history

You can export the location history of the selected devices to an XLSX file or a GPS exchange format (GPX) file. The export includes detailed historical location information, including routes and tracks. The location data is shown in the time zone set in your browser.

To export the device location history:

• Click Export to Excel or Export to GPX.

The file with location details is downloaded to your device.