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Check the locations of devices

Last updated May 8th, 2024

You can check the locations of the selected devices. Only the devices that have the location policy applied can be tracked.

You can check a device’s location only if location data was collected at least once.

Enable location tracking on device

In order to track the location of Android devices, the device user must first grant access to the Knox Manage agent. This affects devices with the following deployment types:

  • Devices with a work profile
  • Shared devices with a secondary account

Ensure that location access is enabled as follows:

  • For all fully-managed and non-shared devices, you can allow location access for enrolled devices.
  • For shared devices and devices with a work profile, location can only be tracked after the device user goes to Settings > Apps > Work > Knox Manage > Permissions, and sets Location to Allow all the time.

View location data

To check the location of devices on the Knox Manage console:

  1. Go to Device.
  2. On the Device page, select one or more devices, and then click Check Location.
  3. On the Check Location page, search by date. The view shows an interactive map of the devices and their location history.

On this page, you can inspect individual device information, as well as export their location history as as a GPX file.

Device map

On the Check Location page, a map displays the latest locations of all tracked devices. The map uses the following legend:

Element Meaning
Active device pin Active device
Inactive device pin Device with expired keepalive
Active device cluster Cluster of 1–9 devices
Active device cluster Cluster of 10–99 devices
Active device cluster Cluster of 100–999 devices
Active device cluster Cluster of 1000–9999 devices

You can view an individual device’s status by hovering over its pin Active device pin. On hover, a tooltip lists the following information:

  • Device name
  • Serial Number
  • Mobile Number
  • User Name
  • Last Location Scanned
  • Organization Name
  • Group Name
  • Tag
  • Platform & Management Type
  • Model Name
  • MAC Address
  • Manufacturer

Export location history

You can export the location history of the selected devices to an XLSX file or a GPS exchange format (GPX) file. The export includes detailed historical location information, including routes and tracks. The timestamps of the location data are converted to your web browser’s time zone at time of export.

To export the device location history:

  • Click Export to Excel or Export to GPX.

The file with location details is downloaded to your device.

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