Devices status displays as expired after updating license

Environment

• Knox Manage
• Knox Suite
• Knox Manage license with the KLM11 prefix

Overview

After replacing an expired license in Knox Manage, you might encounter an error where the devices assigned to the license display as Expired on the console.

Cause

When renewing an expired license by modifying it directly, a synchronization issue can occur between the Knox Suite and Knox Manage servers. This issue has been fixed for licenses with the KLM12 prefix.

Resolution

To renew the license:

1. On the Knox Admin Portal, replace the expired license.
2. On the Knox Manage console, synchronize the license information.
3. Send the Upgrade License device command.

If the devices assigned to the license continues to show as Expired, submit a support ticket.