Internal apps not installing during enrollment

Environment

• Knox Manage
• Internal apps
• Work profile on company-owned device

Overview

When enrolling a work profile on company-owned device, users may encounter the issue where internal apps fail to install on the device.

Cause

To enroll company-owned devices with work profiles, the following requirements must be met:

• An active Knox Platform for Enterprise Premium license or a Knox Suite license
• A device that is Secured by Knox

If any of these requirements aren’t met, internal apps will fail to install on the device during enrollment.

Resolution

To install any internal apps on devices, ensure that both criteria are met before beginning enrollment.

If a license renewal is needed, refer to Replace an expired license.