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Change a license

Last updated December 21st, 2023

Knox Manage is licensed either as a standalone service or as part of Knox Suite. If you need to modify your Knox Manage subscription, you can change your Samsung account’s active Knox Manage license to another type of Knox license. You can change the active licenses in your Knox Manage console.

Supported Knox Manage license changes

Knox Manage allows the following license changes:

Active license Change to License change type
Knox Manage (license with the KLM12 prefix)

Knox Suite

Upgrade

Legacy Knox Manage with Knox Platform for Enterprise

Note

Ensure that you add the Knox Platform for Enterprise (KPE) license to the Knox Manage console before switching to it.

Assign

Knox Suite

Knox Manage (license with the KLM12 prefix)

Downgrade

Legacy Knox Manage with Knox Platform for Enterprise

Note

Ensure that you add the Knox Platform for Enterprise (KPE) license to the Knox Manage console before switching to it.

Downgrade

Legacy Knox Manage with Knox Platform for Enterprise

Knox Suite

Upgrade

Knox Manage (license with the KLM12 prefix)

Replace

Legacy Knox Manage (license with the KLM9 prefix)

Knox Suite

Upgrade

Knox Manage (license with the KLM12 prefix)

Replace

Legacy Knox Manage with Knox Platform for Enterprise

Assign

Important

  • License conversion is supported on devices with Knox Manage agent 21.7 or later. If you intend to change licenses on devices running Knox Manage agent 21.6 and lower, you must first update their Knox Manage agent.

  • With 23.03, Knox Manage licenses with the KLM12 prefix are available, which provide standard Knox Manage features as well as all Knox Platform for Enterprise (KPE) features. The legacy Knox Manage license (with the KLM9 prefix) is being deprecated. You must update to the new Knox Manage license (with the KLM12 prefix).

If multiple Knox Manage licenses with both the KLM9 and KLM12 prefixes exist in a tenant, the older KLM9 license is shown as Legacy Knox Manage.

Change your Knox Manage license

To change your active Knox Manage license to a different license:

  1. On the Knox Manage console, go to Setting > License, then click Change License.

  2. Select a license conversion type, then click Next.

  3. Select the organizations or users for whom to change the license, and depending on the type of license change, click Upgrade, Replace, Assign, or Downgrade in the dialog.

  4. Click OK to confirm the license change.

Your Knox Manage license changes to the selected license.

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