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How to set incoming text messages and phone call restrictions with Knox Service Plugin

Last updated July 26th, 2023

Categories:

Environment

  • Knox Manage
  • Knox Service Plugin
  • Knox 3.4.1 and higher

Overview

With Knox Service Plugin, the Blocklist Incoming SMS restriction and Blocklist Incoming Call restriction policies provide the option to block specific mobile numbers from contacting the user through SMS text messages or phone calls.

How to block incoming text messages and phone calls

To restrict incoming text messages and phone calls with Knox Service Plugin:

  1. On the Knox Manage console, go to Profile.

  2. Create a new profile or modify an existing profile.

  3. Expand the Samsung Knox > Knox Service Plugin policy drawer and set the following policies in Device-wide policies:

Policy Value
Enable device policy controls True
Call and Messaging control > Enable call and messaging controls True
Call and Messaging control > SMS Controls > Blocklist Incoming SMS restriction

Enter a comma-separated list of a mobile numbers to restrict.

To block all numbers, enter .*

Call and Messaging control > Call Controls > Blocklist Incoming Call restriction

Enter a comma-separated list of a mobile numbers to restrict.

To block all numbers, enter .*

  1. Click Save & Assign to save your changes and assign the profile to your device group.

How to allow incoming text messages and calls from certain phone numbers

Once you set the policies in the previous section, all calls and text messages will be blocked. If you also need to define a selective list of numbers to allow through, you can configure the following additional Device-wide policies:

Policy Value
Call and Messaging control > SMS Controls > Blocklist Incoming SMS exception Enter a comma-separated list of mobile numbers to exempt from the blocklist.
Call and Messaging control > Call Controls > Blocklist Incoming Call exception Enter a comma-separated list of mobile numbers to be exempt from a blocklist.

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