Device status information differs from console
Last updated November 14th, 2023
Categories:
Environment
- Knox Manage
- Knox Manage Open API
Overview
When viewing the Device Information tab for a device in the Knox Manage console, you may encounter an issue where the information displayed is different from the information directly on the device.
Cause
The Knox Manage console shows information from the last sync between the Knox Manage agent and the server. Based on the connection status, the information can be outdated.
Resolution
To get the latest information, you must send the device command Sync Device Information to the device.
To automate the device command, you can use the following API operations:
| Operation | Description |
|---|---|
| Get Device List | Queries the Device Information List |
| Collect Device H/W information | Returns detailed hardware information of a device |
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