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Register a single directory user account

Last updated March 1st, 2024

To register a single directory user account, complete the following steps:

Before registering directory user accounts, you must connect directory services with Knox Manage and add a sync service. For more information about adding a connection, see Connection overview.

  1. Navigate to User.

  2. On the User page, click Add via Directory.

  3. In the Select Directory User Type window, select Single User, and then click OK.

  4. On the Add User page, enter the directory user information:

    Field Description
    Target Click Select to open the Select Single User window, select a sync service, and then search for users by user name. Select a user to add, and then click OK.
    User ID The ID of the user that you selected as the target displays here.
    DN The unique Distinguished Name of the directory object is entered automatically.

    Enter a password between 8 and 30 characters.

    Click the check box next to Reset after Sign-in to allow users to change their password when they first sign in.

    Confirm Password Repeat the password.
    User Name Enter the user's full name.
    Email Enter the user's email address.
    Mobile Number Select the country number and enter the user's mobile number to send the URL address for device enrollment through SMS.
    User Group / Organization

    Click Select, and in the Select User Group/Organization window, select the user group on the User Group tab and the organization on the Organization tab.


    If you don't select an organization, the user is automatically assigned to the Default organization.


    Select the license type to be used for this user — Knox¬†Suite or Knox Manage. Select Knox Suite if you have a Knox Suite license and you want to use the same license to enroll this user's device to other Knox services included in Knox Suite.


    With a Knox Suite license, only one license seat is consumed by each device or IMEI regardless of how many services in Knox Suite that device is enrolled in.

    Android Manage Type

    Select the Android enrollment type among Android Legacy, Android Enterprise, or Follow Organization's Type.


    The user's Android manage type takes a higher priority than the organization's Android manage type. Even if you move the user to a different organization, the Android enrollment type set for the users still applies to them.

    Sync Allow creating user accounts from the directory system. If Directory Sync is selected, the existing user information will be synchronized from the directory system and registered to the Admin Portal.
    Tag Click Add, and in the Add Tag window, enter new tags to add.

    You can also enter additional information such as employee number, display name, and department in the Additional Information area.

  5. Click Save & Request Enrollment to save the user information and enroll the user at the same time.

    Or click Save to only save the user information.

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