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Add message templates

Last updated July 26th, 2023

You can add general purpose email templates or templates for sending out temporary passwords.

To add a new template, complete the following steps:

  1. Navigate to Setting > Message Template.
  2. On the Message Template page, click Add.
  3. On the Add Message Template page, enter the following information:
    • Template Name —Enter the template name.
    • Template Type —Select a type of the message template between Email and SMS.
    • Message Type —Select the purpose of the email.
    • Description —Enter a brief description of the template.
    • Message Subject —Enter the email subject line.
    • Content —Enter the body of the message.
      • If you click Search, you can select reference items that are replaced with actual values when the email is sent. Double-click an item to add it to content. For emails that send a temporary password to a user, Temporary Password must be added.
      • To add an image to the template, click and add an image in the URL format.
  4. Click Save.
  5. In the Save Message Template screen, click OK.
  • Among the reference items in the Reference Items screen, Copyright, EMM/TMS Service URL, OTP Issuing URL are provided by Knox Manage. When you add one of the items, their actual values are displayed in the template. If the values remain blank, contact the Knox Manage Support team.
  • Some characters can be automatically converted due to a cross-site scripting (XSS) issue while adding a new template. For example, onclick is converted to on-click.

The following characters are converted — onafterprint, onbefor, onerror, onhashchange, onload, onmessage, onoffline, ononline, onpage, onpopstate, onresize, onstorage, onunload, onblur, onchange, oncontextmenu, onfocus, oninput, oninvalid, onreset, onsearch, onselect, onsubmit, onkey, onclick, ondblclick, ondrag, ondrop, onmouse, onscroll, onwheel, oncopy, oncut, onpaste, onabort, oncanplay, oncuechange, ondurationchange, onemptied, onended, onpause, onplay, onprogress, onratechange, onseek, onstalled, onsuspend, ontimeupdate, onvolumechange, onwaiting, onshow, ontoggle, script, frame, object, embed, meta, div, style, form, i, body, base, bgsound, xml, document, applet, frameset, layer, alert.

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