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Register a single user account

Last updated January 22nd, 2024


In accordance with each country or region’s privacy policies, be sure to notify the administrator or obtain consent before registering.


Chrome OS users are integrated through organizations, which themselves sync through the Google Admin console. Therefore, you cannot add a Chrome OS user on the Knox Manage console.

To register a single user account on the Knox Manage console:

  1. Navigate to User.

  2. On the User page, click Add.

  3. On the Add User page, enter the following user information:

    • User ID — Enter a user ID to sign in to Knox Manage with for device enrollment.

    • Password — Enter a password between 8 and 30 characters. The password must contain at least one number, one letter, and one special character.

      • Select Reset after sign-in to allow users to change their password when they first signed in.
    • Confirm Password — Repeat the password.

    • User Name — Enter the user’s full name.

    • Email — Enter the user’s email address.

    • Mobile Number — Select the country number and enter the user’s mobile number to send the URL address for device enrollment using SMS.

    • Managed Apple ID — If you’re provisioning a user account from an Apple Business Manager tenant, enter the user’s Managed Apple ID. The enrollment process links the user’s account in Knox Manage and their Managed Apple ID. For information about automatic account syncing through Automated Device Enrollment, see Automated Device Enrollment quickstart.

    • User Group / Organization — Click Select, and on the Select User Group / Organization page, select the user group on the User Group tab and the organization on the Organization tab.


      If you do not select an organization, the user automatically belongs to the Default organization.

    • Staging User — If you want to set up a shared device, you must first create a staging user. To create a staging user, select Yes for this checkbox and then continue on to save the user’s details. For detailed information about the entire process of creating a staging user and setting up shared and non-shared devices, see Shared Android device quickstart and Non-shared Android device enrollment quickstart.

    • License — Select the license type to be used for this user — Knox Suite or Knox Manage. Select Knox Suite if you have a Knox Suite license and you want to use the same license to enroll this user’s device to other Knox services included in Knox Suite.


      With a Knox Suite license, only one license seat is consumed by each device (IMEI) regardless of how many Knox services (in Knox Suite) that device is enrolled in.

    • Knox Platform for Enterprise (Android Enterprise) — If you select Knox Manage under License, you can select Yes if you have an additional Knox Platform for Enterprise license key and want to use it in Knox Manage.

    • Shared Device Type — Once you’ve set up your staging user, you can now create a shared device. The following two options are available to you:

      • Temporary — Choose this option for guest or visitor users. All the data including installed applications are deleted from the device when the user checks out of the device.

      • Persistent — Choose this option for shift workers. All data and installed applications are retained even when the user checks out of the device.

    • Android Management Type — Select the Android enrollment type among Android Enterprise, Android Legacy, or Follow Organization Type. If you select the Android Enterprise type, then you can also select whether to apply a Fully Managed with Work Profile profile type to the device.


      The user’s Android manage type takes a higher priority than the organization’s Android manage type. Even if you move the user to a different organization, the Android enrollment type set for the users still applies to the users.


      With 23.03, Knox Manage no longer supports the Android Legacy (also known as Device Admin ) platform. The Knox Manage team strongly recommends that you migrate to the Android Enterprise platform.

    • Fully Managed with Work Profile — Select whether the device signed with this account is enabled as Fully Managed with Work Profile mode. A Work Profile is automatically created on Fully Managed. Then, the device and the Work Profile can be managed simultaneously. This mode is only supported on devices running Android version 8 to 10.

    • Sync — Allow the creating of user accounts from the directory system. If Directory Sync is selected, the existing user information is synchronized from the directory system and registered to the Knox Manage console.


      To create AD/LDAP user accounts, you must connect AD/LDAP directory services with Knox Manage and add a sync service. For more information about adding a sync services, see Connect to AD/LDAP.

    • Tag — Click Add, and on the Add Tag page, enter new tags to add.

    • Additional Information — Fill in any additional information such as the user’s name, employee number, and contact information.

  4. Click Save & Request Enrollment to save the user account and send an installation guide to help users enroll their devices.

    Or, click Save to create the user account and not send an installation guide to the user.

  5. On the Save User page, click OK.

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