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Knox Admin Documentation

New and updated admin guide content

Stay on top of the latest admin content for Knox products and services.


UAT 24.06 release notes

Explore the changes that are available during the UAT period of Knox cloud services 24.06.

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New console for Knox Manage

Learn about the functionalities and features of the new console for Knox Manage.

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Role-based access control

Learn how super admins can control access to the Knox Remote Support console.

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Latest release notes

See what's new in Knox solutions and services.

View release notes

Latest videos

See Knox services in action with these how-to videos.

View latest videos

New and updated knowledge base articles

View the latest bulletins and technical support pages of Knox products and services.

KBA-1204 | New

Disable Smart Call on a device

Learn how to disable the Smart Call feature for your device fleet.

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KBA-1231 | New

Maximum license seat count reached despite available seats in Knox services

IT admins might encounter an issue with the license count when enrolling devices into a Knox service. Learn how to troubleshoot the issue.

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KBA-1228 | New

EMM group sync fails with OAuth protocol

IT admins might notice that the EMM group sync feature fails when authenticating a device fleet in VMware Workspace ONE with the OAuth protocol.

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Knox Suite guides

Use these quick links to jump straight in to the various admin guides.

Knox Suite

A solution bundle for end-to-end device security and management needs.

Knox Platform for Enterprise

Defense-grade security and compliance designed for Samsung devices.

Knox Mobile Enrollment

Easily set up and bulk enroll corporate-owned and employee-owned devices.

Knox Manage

Remotely configure and track devices using close to 300 enterprise policies.


Remotely test firmware versions and deploy them to devices on a schedule.

Knox Asset Intelligence

Use data-driven analytics to predict and prevent frontline device issues.

Knox Remote Support

Make troubleshooting easier by controlling devices from a PC.

Knox Capture

Transform Samsung devices into powerful barcode scanners.

Knox Authentication Manager

Unlock devices and auto-fill credentials with facial authentication.

More products and services

Knox Configure

Simplify the out-of-box experience with rebranded devices.

Knox Guard

Remotely lock Samsung devices to protect against fraud and theft.

Samsung Care+ for Business

Get extended coverage for incidents that corporate devices can encounter.

Knox white paper

Read our white paper to learn how the Knox platform brings defense-grade security on Samsung devices to your enterprise, and how you can take advantage of patented Samsung technologies to secure sensitive data.

Read the white paper

Technical support

Already a customer? Sign in to your Samsung Knox account to submit a technical support ticket.

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