Cannot find IMEI on devices enrolled in Knox Manage Legacy

Last updated July 26th, 2023

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Environment

In the KM console, in the Devices menu, the device IMEI is not appearing for Android Q devices enrolled in KM Legacy.

As a result, KM admins are unable to search for any devices for which the IMEI is not displayed.

By Google’s security design for the Android 10 OS, the Knox SDK API that allows KM to read IMEIs is now deprecated.

Due to Android design, this is expected behavior.

To ensure that all of your device IMEIs are listed in the KM console, we recommend that you migrate your devices to Android Enterprise.

To learn more about Google’s security changes in Android 10, see the Android Developers documentation.