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Get started on using Mobile Admin

Last updated July 26th, 2023

Admins on the go can access the Knox Manage Mobile Admin console on a mobile browser to view and manage devices.

To access Mobile Admin on your mobile device’s browser, enter the Knox Manage console URL in the mobile browser, and tap Go to Mobile Admin on the sign-in screen. Once you sign in and access the Mobile Admin console, you can view and control Knox Manage’s device management features on your device.

Signing in to Mobile Admin

You can sign in to Mobile Admin using the same login credentials as used for the Knox Manage console. Super admins can use all the features supported in Mobile Admin, while sub-admins, with Service Desk administrator privileges, have limited privileges.

To sign in to Mobile Admin:

  1. Use the mobile browser on your mobile device to open the Knox Manage console.

  2. On the sign-in screen, tap Go to Mobile Admin. The Mobile Admin sign-in screen opens.

  3. Enter your Knox Manage admin ID and password.

    • If you enter an incorrect user ID or password 5 consecutive times, you are locked out for 10 minutes.
    • If you sign in to the Mobile Admin console for the first time or use a temporary password, follow the prompts to reset your password.
  4. Acknowledge the Privacy Policy dialog to proceed.

  5. Tap OK.

Creating Service Desk administrator accounts

To create a Service Desk administrator account, you need to add a sub-administrator with Service Desk administrator privileges on the Knox Manage console.

To create a Service Desk administrator account, complete the following steps:

  1. On the Knox Manage console, navigate to Setting > Admin Console > Administrator.

  2. On the Administrator page, click .

  3. On the Add Administrator screen, enter all relevant information. For more information, see Adding an administrator.

    When entering the information on the Add Administrator screen, select the administrator type as Sub-Admin and the administrator permission as Service Desk.

  4. Click Save.

Using Mobile Admin at a Service Desk

Service Desk administrators can access Mobile Admin and manage the devices enrolled in Knox Manage. For more information on the device command and device information, see Sending device commands on Mobile Admin.

Not all features on Mobile Admin are available to the Service Desk administrators.

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