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Minimum requirements

Last updated September 6th, 2023


A Knox Manage or Knox Suite license is required to use Knox Remote Support.

Check the supported platform and firewall settings before using Knox Remote Support. Make sure the Knox Remote Support agent on your devices is kept up-to-date so your support sessions work as expected.

Supported platforms

IT admins can use the Knox Remote Support Viewer from their computer. Device users must install the Knox Remote Support Agent on their device before IT admins can connect to their devices.

Component Supported system
Knox Remote Support Viewer

Microsoft Windows 7 and higher

Supported web browsers:

  • Google Chrome 41 and higher
  • Microsoft Edge 95 and higher
  • Mozilla Firefox 37 and higher
Knox Remote Support Agent Android 6 and higher

For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Knox Remote Support. These devices should be controlled by the user.

Disable the firewall

You may need to open certain domains and ports in your firewall to ensure Knox Remote Support can extend beyond your local and protected network domains and connect to the Knox server and its supporting resources.

Refer to the following table for regional firewall information.

Region Server Domain IP Port Connection
Asia Relay

45001 Mobile
WAS N/A 443 PC browser
US Relay

45001 Mobile
WAS N/A 443 PC browser
EU Relay

45001 Mobile
WAS N/A 443 PC browser

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