Minimum requirements
Last updated September 6th, 2023
Important
A Knox Manage or Knox Suite license is required to use Knox Remote Support.
Check the supported platform and firewall settings before using Knox Remote Support. Make sure the Knox Remote Support agent on your devices is kept up-to-date so your support sessions work as expected.
Supported platforms
IT admins can use the Knox Remote Support Viewer from their computer. Device users must install the Knox Remote Support Agent on their device before IT admins can connect to their devices.
| Component | Supported system |
|---|---|
| Knox Remote Support Viewer |
Microsoft Windows 7 and higher Supported web browsers:
|
| Knox Remote Support Agent | Android 6 and higher |
For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Knox Remote Support. These devices should be controlled by the user.
Disable the firewall
You may need to open certain domains and ports in your firewall to ensure Knox Remote Support can extend beyond your local and protected network domains and connect to the Knox server and its supporting resources.
Refer to the following table for regional firewall information.
| Region | Server | Domain | IP | Port | Connection |
|---|---|---|---|---|---|
| Asia | Relay | ap-rs-relay.manage.samsungknox.com |
18.141.250.233 13.213.198.62 |
45001 | Mobile |
| WAS | ap-rs-web.manage.samsungknox.com | N/A | 443 | PC browser | |
| US | Relay | us-rs-relay.manage.samsungknox.com |
35.83.188.168 52.36.230.249 |
45001 | Mobile |
| WAS | us-rs-web.manage.samsungknox.com | N/A | 443 | PC browser | |
| EU | Relay | eu-rs-relay.manage.samsungknox.com |
54.155.132.151 63.34.35.115 |
45001 | Mobile |
| WAS | eu-rs-web.manage.samsungknox.com | N/A | 443 | PC browser |
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