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Minimum requirements

Last updated February 12th, 2024

Important

A Knox Manage or Knox Suite license is required to use Knox Remote Support.

Check the supported platform and firewall settings before using Knox Remote Support. Make sure the Knox Remote Support agent on your devices is kept up-to-date so your support sessions work as expected.

Supported devices

Knox Remote Support is designed for Android devices, and works for both Samsung and non-Samsung devices. Non-Samsung devices have some limitations with regards to which features Knox Remote Support can control.

Supported device Supported features
Android devices supported by Knox All
Non-Samsung Android devices

All except:

  • Home
  • Left and right controls
  • Screen rotation buttons
  • Touch controls

As IT admins can't use these features in the Knox Remote Support Viewer, the user should control the device instead.

System requirements

IT admins can use the Knox Remote Support Viewer on a PC. Users must install the Knox Remote Support agent on their device before IT admins can connect to it.

Component Requirement
Knox Remote Support Viewer (on PC)

Microsoft Windows 7 and higher

Supported web browsers:

  • Google Chrome 41 and higher
  • Microsoft Edge 95 and higher
  • Mozilla Firefox 37 and higher
Knox Remote Support agent (on device) Android 8 and higher

Disable the firewall

You may need to open certain domains and ports in your firewall to ensure Knox Remote Support can extend beyond your local and protected network domains and connect to the Knox server and its supporting resources.

Refer to the following table for regional firewall information.

Region Server Domain IP Port Connection
Asia Relay ap-rs-relay.manage.samsungknox.com

18.141.250.233

13.213.198.62

45001 Mobile
WAS ap-rs-web.manage.samsungknox.com N/A 443 PC browser
US Relay us-rs-relay.manage.samsungknox.com

35.83.188.168

52.36.230.249

45001 Mobile
WAS us-rs-web.manage.samsungknox.com N/A 443 PC browser
EU Relay eu-rs-relay.manage.samsungknox.com

54.155.132.151

63.34.35.115

45001 Mobile
WAS eu-rs-web.manage.samsungknox.com N/A 443 PC browser

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