Bulk Manage Tags & Aliases feature doesn’t update device alias

Environment

• Knox Manage

Overview

When using the Bulk Manage Tags & Aliases feature to bulk update aliases for your device fleet, you may notice that the aliases aren’t automatically updated on the devices. However, your devices are correctly updated if you manually add the aliases on the console.

Cause

When using the Bulk Manage Tags & Aliases feature, Knox Manage doesn’t automatically send a device command to update the user information.

The Knox Manage team is aware of this issue and is actively working on a fix.

Workaround

To update device aliases, you must manually update the user information for all the devices:

1. In the Knox Manage console, go to Device.
2. Select your affected devices.
3. Click Device Command. The Device Command dialog opens.
4. Select Knox Manage, then click Update User Information.
5. Click OK to confirm and send the device command.

You can now launch the Knox Manage agent on the devices to reflect the new aliases.

Additional Information

To learn more about managing device aliases, see Manage device aliases. To learn more about device commands, see Android Enterprise device commands.