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Replace an expired license

Last updated December 21st, 2023

When the Knox Manage, Knox Suite, or Knox Platform for Enterprise licenses are assigned to a device with an expired license, the settings or policies that were configured before the license expired are reapplied to the device. Additionally, a few basic functions that allow communication between the device and the Knox Manage console continue to be available on devices with expired licenses.

Although you can still access the Knox Manage console, you can only unenroll devices and or update their license. They can’t deploy on the devices any new settings, apps, profiles, or content configured on the Knox Manage console. Neither can the device users download new configurations or content using the Knox Manage agent on the device.

View the following table to see what happens in detail when licenses expire:

Expired license type Restrictions
Knox Manage

Console:

  • A pop up explains that the license expired.
  • Device controls are restricted.

  • Available device commands:

    • Unenroll Device
    • Update license
    • Change license
    • Update Knox Manage Agent
    • Factory Reset
    • Collect audit logs
    • Collect device logs
    • Collect diagnosis information

Device:

  • Access to the Knox Manage agent is restricted.
  • The existing policies still apply.
Knox Suite

Console:

  • A pop up explains that the license expired.
  • Device controls are restricted.

  • Available device commands:

    • Unenroll Device
    • Update license
    • Change license
    • Update Knox Manage Agent
    • Factory Reset
    • Collect audit logs
    • Collect device logs
    • Collect diagnosis information

    • Device:

    • Access to the Knox Manage agent is restricted.
    • The existing policies still apply.
Knox Manage and Knox Platform for Enterprise

Console:

  • Device and work profile management are unavailable. If your Knox Platform for Enterprise license will expire within the next 90 days, or if the license has expired but hasn't been retired, you can renew the license for another two years. For more information on renewing a KPE license, see Knox Platform for Enterprise licenses.
  • You may only unenroll affected devices. When you unenroll one, its work profile is removed.

Device:

  • Access to the Knox Manage service is restricted.
  • The existing policies still apply.
  • Knox Workspace is locked and becomes unusable.

Licenses can be renewed on a monthly, yearly, or on a two-year basis through validity period extensions or renewal contracts. The license information can be updated using the following methods:

  • Automatic updates once daily for applied licenses using Knox Manage and SLM server scheduling (default)

  • Automatic updates using scheduler by tenant (Setting > Configuration > Profile Update Schedule)

  • Manual update (Device > select device > Device Command > Knox Manage > Update License)

Replace a license on all assigned devices

To replace an existing license and update all assigned devices:

  1. Go to Setting > License.

  2. Select the license you want to replace. The details of the license show.

  3. Click Replace. Enter the new license’s key and click Save.

Replace a license in selected devices

To replace an existing license on selected devices:

  1. Go to Device.

  2. Select the device and click Update License.

  3. Click OK.

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