Error RSA-1026 and RSA-5004 — Unable to start Knox Remote Support on device
Last updated July 26th, 2023
- Knox Manage 23.06
- Knox Remote Support
When accessing Knox Remote Support on the Device page on the Knox Manage console, users might encounter an error where both the Ask users to start and Automatically start (Force Run) actions fail. Either one of the following error codes show when you select those actions:
[RSA-1026] An error occurred on server.
[RSA-5004] Invalid access code.
With Knox Manage 23.06, there is a version mismatch between the Knox Remote Support app and the server. This version discrepancy caused the issue.
To resolve this issue, users must update the Knox Remote Support app on the device to version 23.06 or higher.Back to KBAs
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