Agent unable to update
Last updated January 15th, 2024
- Knox Manage
- Android Enterprise
You might encounter an issue where an update to the Knox Manage agent on the device is prompted but fails.
After ensuring that the device meets all of the minimum requirements, you must set Update the KM agent for Android to Manual:
- On the Knox Manage console, go to Setting > Configuration > Basic Configuration.
- Click Device.
- Under Update the KM Agent for Android, select Manual.
- Click Save.
You can now update the Knox Manage agent by either accessing the Knox Manage agent on the device or sending the device command Update Knox Manage agent to the device.Back to KBAs
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