Back to top

Device status information differs from console

Last updated November 14th, 2023



  • Knox Manage
  • Knox Manage Open API


When viewing the Device Information tab for a device in the Knox Manage console, you may encounter an issue where the information displayed is different from the information directly on the device.


The Knox Manage console shows information from the last sync between the Knox Manage agent and the server. Based on the connection status, the information can be outdated.


To get the latest information, you must send the device command Sync Device Information to the device.

To automate the device command, you can use the following API operations:

Operation Description
Get Device List Queries the Device Information List
Collect Device H/W information Returns detailed hardware information of a device

Is this page helpful?