Disable Suggested Apps with Knox Service Plugin

Environment

• Knox Manage
• Knox Service Plugin
• Samsung devices running Knox 3.4.1 and higher

Overview

On Samsung devices running Knox 3.4.1 and higher, opening the task manager displays suggested apps for quick navigation. The Suggested Apps feature also works on devices in kiosk mode, allowing device users to access restricted apps.

This knowledge base article guides you through disabling the Suggested Apps feature in Knox Manage using Knox Service Plugin policies.

How to disable the Suggested Apps feature on a device using Knox Service Plugin policies

In Knox Manage 20.04, the Apps Suggestions policy was introduced as part of the Knox Service Plugin Premium integration. To disable the Suggested Apps feature:

1. On the Knox Manage console, go to Profile.

2. Create a new profile or modify an existing profile.

3. Set the following policies:

   Policy	Value
   Device-wide policies > Enable device policy controls	True
   Device-wide policies > Device customization controls > Enable device customization	True
   Device and Setting customization profile > Disable app suggestions	True

4. Click Save & Assign to save your changes and assign the profile to your device group.

Applying this configuration blocks suggested apps from appearing in the device task manager.

Additional information

To learn more about the changes introduced in Knox Manage 20.04, see the Knox Manage release notes.