Last updated July 26th, 2023
If a user’s device goes missing, what are some recovery tasks that I could perform from Knox Manage?
The device needs to connect to a network before it can receive any recovery commands.
Here are some tasks that you could do:
- Remotely wipe the device — The device executes factory reset when it receives command.
NOTE — If you wipe the device, the Knox Manage agent is removed from the device and you won’t be able to send additional commands to it.
- Remotely lock the device — After the device receives this command, it will only unlock if the user enters a password that is provided by the IT admin.
- Track the device — If the device is powered on, connected to a network, has GPS enabled, and can communicate with Knox Manage, you can try to find its last known location
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