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Faq 115013698467

Last updated July 26th, 2023

If a user’s device goes missing, what are some recovery tasks that I could perform from Knox Manage?

The device needs to connect to a network before it can receive any recovery commands.

Here are some tasks that you could do:

  • Remotely wipe the device — The device executes factory reset when it receives command.

NOTE — If you wipe the device, the Knox Manage agent is removed from the device and you won’t be able to send additional commands to it.

  • Remotely lock the device — After the device receives this command, it will only unlock if the user enters a password that is provided by the IT admin.
  • Track the device — If the device is powered on, connected to a network, has GPS enabled, and can communicate with Knox Manage, you can try to find its last known location

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