Index
Last updated July 26th, 2023
Pre-purchase FAQs
- Does Knox Manage add additional licenses to the amount of licenses purchased as buffer slots?
- As a Managed Service Provider (MSP) for Knox Manage, can I add an existing tenant under the management of another MSP?
- If a user’s device goes missing, what are some recovery tasks that I could perform from Knox Manage?
- What happens to the tenant and enrolled devices if the Knox Manage license expires?
- Is there a limit to the number of devices that can be enrolled in Knox Manage?
- If my enterprise stops using Knox Manage, how long does the information remain stored in the Knox Manage database?
- Does Samsung access any personal information stored on Knox Manage enabled devices?
- Where are the Knox Manage cloud servers located? What types of information are being stored on those servers?
- Which languages are supported by the Knox Manage Admin Console?
- Can I use a Knox Workspace container if I buy a Knox Manage license?
- Are multiple user accounts supported on Samsung tablets?
Technical FAQs
- How to install the Knox Manage agent on iPhones when installation fails
- “Notification access” pop-up in Kiosk mode
- How can I add administrator to Knox Manage?
- Can I configure an in-house app published in Private Managed Google Play with Knox Manage’s Managed Configuration?
- How can I disable automatic firmware updates under Kiosk mode in Knox Manage?
- Is it possible to use Android Enterprise on Android Go devices?
- Can I use Knox Remote Support on non-Samsung devices?
- How does ADE work for iOS?
- How can I configure the system bar in Kiosk mode?
- How can I enroll iOS devices in the Knox Manage console?
- Is there a way to specify the timezone?
- What should I do if license activation is failing even though there are enough Knox Manage licenses in my console?
- How can I activate system apps (preloaded apps in the device) inside of the fully managed device or work profile area?
- Why can’t I set different unlocking methods for the device and work profile in Android Enterprise fully managed work profile (COPE/COMP)?
- Why doesn’t the “Set screensaver” policy work?
- Does Knox Manage support Samsung Back up and Restore?
- How do I prevent users from adding private Google accounts with an Android Enterprise enrollment?
- How do I enable USB debugging on a Knox device?
- How do I disable two-step authentication in Knox Manage?
- Can I enroll rooted devices in Knox Manage?
- How do I switch newly-enrolled devices from an older, expired license to a new one?
- How do I change the screen timeout on my devices in Knox Manage?
- I deleted an enrolled device from my Knox Manage console, but there are no license seats available. How do I re-enroll it?
- Is there a Knox Remote Support client for Mac OS?
- How do I add a shared Exchange account to an organization in Knox Manage?
- How do I sync all AD users at once?
- Why is the reboot banner not appearing after enabling the ‘Reboot banner’ policy?
- How do I prevent a user from accessing cellular data using Knox Manage?
- How do I automatically update Managed Google Play apps?
- How long does the app auto update policy take to update Managed Google Play apps?
- Will the auto update policy for Managed Google Play apps trigger when Knox Manage profile changes are pushed?
- How do I configure application permissions on Knox Manage?
- Why are all my devices showing as expired in Knox Manage?
- Can Knox Manage admins unlock Android device screens when a user forgets the password?
- How do I find the Offline Unenrollment Code in Knox Manage?
- Device shows “Unable to activate Knox license” while enrolling and work profile isn’t created with Knox Manage
- How to apply a new Knox Manage license key to devices that have expired
- The “Used quantity” within the KM console is different from “Number of seats activated” in the dashboard
- Is it possible to restore a Group which has been deleted from the KM admin portal?
- What is the Organization Code while adding a new organization to the KM admin portal?
- How can I install Knox Manage agent on my devices?
- The Knox Manage Remote Viewer does not fully control devices
- The Knox Remote Support Web Viewer displays the Work Profile area of the device in black
- A black screen appears when Knox Remote Support Web Viewer is launched
- How to enable or disable the navigation bar in Kiosk mode
- Unable to take an incoming call in Kiosk mode despite the phone ringing
- Device shows a permission error pop-up message while using some apps
- What are the required applications to use Google Assistant in Knox Manage Kiosk mode?
- How to locate devices in Android Enterprise (AE) Device Owner (DO) mode
- Is it possible to add a bookmark to a device browser with Knox Manage?
- How to configure app firewalls for Knox Manage Kiosk mode
- Where can I see the Knox certification information?
- How to set the Maximum Session Timeout for the Knox Manage admin portal?
- Is Google Play available with Android Enterprise Work Profile?
- Can I add any other VPN besides ‘Pulse Secure’ for Android Enterprise?
- How do I collect browser logs?
- How do I update the Knox Manage agent on my devices?
- How can I prepare and assign the Knox Remote Support Agent to devices?
- How can I use Knox Remote Support on single-app kiosk mode devices?
- How long does KM save location history and can I change it?
- Why can’t I update the Knox Manage license of devices with Work Profile?
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