Internal apps not installing during enrollment
Last updated September 22nd, 2023
- Knox Manage
- Internal apps
- Work profile on company-owned device
When enrolling a work profile on company-owned device, users may encounter the issue where internal apps fail to install on the device.
To enroll company-owned devices with work profiles, the following requirements must be met:
- An active Knox Platform for Enterprise Premium license or a Knox Suite license
- A device that is Secured by Knox
If any of these requirements aren’t met, internal apps will fail to install on the device during enrollment.
To install any internal apps on devices, ensure that both criteria are met before beginning enrollment.
If a license renewal is needed, refer to Renew an expired license.Back to KBAs
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