Cannot set up G Suite apps on device enrolled in Knox Manage
Last updated July 26th, 2023
- Knox Manage (KM)
- G Suite applications (Gmail, Google Drive, etc.)
On a device enrolled in Knox Manage (KM), you may encounter an issue where G Suite apps (Gmail, Google Drive, etc.) are stuck on the sync screen after adding a Google G Suite account.
Disable Advanced management capabilities in G Suite console. To do this:
- In your G Suite console, navigate to Admin page > Device management > Setup.
- Depending on your deployment, either configure the Enable Mobile Management option to Basic or disable it.
You can then use G Suite applications and enforce basic G Suite policies.Back to KBAs
Is this page helpful?
Thank you for your feedback!