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Cannot set up G Suite apps on device enrolled in Knox Manage

Last updated July 26th, 2023



  • Knox Manage (KM)
  • G Suite applications (Gmail, Google Drive, etc.)


On a device enrolled in Knox Manage (KM), you may encounter an issue where G Suite apps (Gmail, Google Drive, etc.) are stuck on the sync screen after adding a Google G Suite account.


Disable Advanced management capabilities in G Suite console. To do this:

  1. In your G Suite console, navigate to Admin page > Device management > Setup.
  2. Depending on your deployment, either configure the Enable Mobile Management option to Basic or disable it.

You can then use G Suite applications and enforce basic G Suite policies.

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