How to disable a device lock screen

Environment

• Knox Manage
• Android Enterprise
• Samsung Knox-enabled devices

Overview

You may encounter an issue where an end user forgets their device password. If the device is locked and disconnected from the Internet, it can’t receive any reset password commands sent from the Knox Manage console.

To avoid this issue, you can use Knox Manage to disable a device’s lock screen.

How do I disable a device’s lock screen?

To disable the lock screen and prevent device users from changing the lock screen settings:

1. On the Knox Manage console, click Profile.

2. Select your desired profile and click Modify Policy.

3. Under the Android Enterprise policy drawer, click Lock Screen.

4. Next to Screen Lock Policies, modify the following policies:

   Policy	Value
   Device Controls	Set Custom Screen Lock
   Work Profile Controls	Apply

5. Click Save & Assign.

6. Click OK to confirm your changes and push the changes to your device fleet.

If Work Profile Controls is set to Apply, you can remove the device’s screen lock as follows:

1. On the Knox Manage console, go to the Device page.
2. Select the devices you want to clear the screen lock from.
3. Click Device Command. The Device Command dialog opens.
4. On the Device menu, click Clear Screen Lock. The Request Command dialog opens.
5. Click OK to push the Clear Screen Lock command to the selected device(s).

Additional Reading

For more information on how to set up a Knox Manage profile, see Create a new profile.