Missing Wi-Fi login popup

Environment

• Knox Manage
• Kiosk mode

Overview

Device users may run into an issue when attempting to connect to a Wi-Fi network where the network login popup doesn’t appear and as a result the user is unable to access Wi-Fi.

Cause

This issue occurs because the package com.google.android.captiveportallogin is missing in the Allowlisted Apps Settings for your kiosk. Without adding this package, the captive portal login doesn’t appear and as a result the user can’t connect to a Wi-Fi network.

Resolution

To resolve this issue, you must add the com.google.android.captiveportallogin package.

First ensure that this package is enabled as a System Application:

1. In the Knox Manage console, click Kiosk.
2. Select your kiosk and click Modify.
3. Under Component, search for the package com.google.android.captiveportallogin.
4. If the package is found, you can proceed to add it to your Allowlisted Apps Settings, otherwise click Add System Application.
5. Enter the following details in Add System App and click Save.

   Platform	Android
   Package Name	com.google.android.captiveportallogin
   Application Name	Enter a valid application name (Example: Captive Portal Login)

Next, add this package to your Allowlisted Apps Settings:

1. In the Modify Kiosk page, click Select next to Allowlisted Apps Settings.
2. Search for com.google.android.captiveportallogin and ensure it’s selected.
3. Click OK.
4. Click Save > OK.
5. Enter a valid comment to update your kiosk version, then click OK to save your changes.