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Faq 502 black screen when km remote support launched

Last updated July 26th, 2023

A black screen appears when Knox Remote Support Web Viewer is launched

To resolve this issue, please perform the steps from this knowledge base article and check the minimum requirements .

Also, note that the following policies should be set to Allow on the KM console :

  • Android Enterprise > System > Screen Capture policy. And Knox > System > Screen Capture policy, for Android Enterprise Fully Managed, Fully Managed with Work Profile, and Work Profile types.
  • Samsung Knox > System > Remote Control policy, for Android Enterprise Work Profile type.
  • Knox Workspace > System > Allow Remote Control policy, for Knox Workspace.

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