- *BASICS*
- The Knox Ecosystem
- White Paper
- Samsung Knox Portal
- Knox Cloud Services
- General Knox Support
- Knox Licenses
- *FOR IT ADMINS*
- Knox Admin Portal
- Knox Suite
- Knox Platform for Enterprise
- Introduction
- How-to videos
- Before you begin
- Get started with UEMs
- Introduction
- Blackberry UEM
- Citrix Endpoint Management
- FAMOC
- IBM MaaS360
- Microsoft Intune
- MobileIron Cloud
- MobileIron Core
- Samsung Knox Manage
- SOTI MobiControl
- VMware Workspace ONE UEM
- Knox Service Plugin
- Release notes
- Migrate to Android 11
- FAQs
- Troubleshoot
- KBAs
- Knox Mobile Enrollment
- Introduction
- How-to videos
- Get started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google device owner support
- MDM compatibility matrices
- Device users
- Activity log
- Enroll and unenroll devices
- Configure devices
- Provide KME feedback
- Use the Knox Deployment App (KDA)
- Recover Google FRP locked devices using KME
- Role-based access control (RBAC)
- Release notes
- FAQs
- Troubleshoot
- KBAs
- On-Premise
- Knox Configure
- Mobile
- Wearables
- Shared Device
- KBAs
- Knox Capture
- Introduction
- How it works
- How-to videos
- IT admins: Get started
- Getting started with Knox Capture
- Step 1: Launch Knox Capture
- Step 2: Create a scanning profile
- Step 3: Select apps and activities
- Step 4: Configure the scanner
- Step 5: Set keystroke output rules
- Step 6: Test apps in your configuration
- Step 7: Share your configuration
- Step 8: Deploy Knox Capture in Managed mode
- End users: Get started
- Features
- Release notes
- FAQs
- Troubleshoot
- Knox Asset Intelligence
- Knox Manage
- Introduction
- How-to videos
- Get started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- View applications
- Add applications
- Introduction
- Add internal Android and iOS applications
- Add internal Windows applications
- Add public applications using Google Play Store
- Add public applications using iOS App Store
- Add public applications using Managed Google Play Private
- Add public applications using Managed Google Play Store Private Web
- Add public applications using Microsoft Store
- Add Chrome OS applications
- Assign applications
- Introduction
- Assign internal Android and iOS applications
- Assign iOS App Store applications
- Assign Google Play applications
- Assign Managed Google Play applications
- Assign Managed Google Play Private applications
- Assigned Managed Google Play Public Web App
- Assign Windows applications
- Assign Chrome OS applications
- Manage applications
- Volume Purchase Program for iOS
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Knox Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Release notes
- Features
- FAQs
- KBAs
- Knox E-FOTA
- Introduction
- How-to videos
- Get started
- Features
- EMM integration
- Appendix
- Release notes
- FAQs
- KBAs
- Troubleshoot
- Knox E-FOTA On-Premises
- Legacy Knox E-FOTA products
- Samsung Care+ for Business
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Check the download sources, supported OS/platform, and firewall settings before using Knox Remote Support.
Supported platforms
IT admins can use the Knox Remote Support Web Viewer from their computer. Device users must download the Knox Remote Support Agent to their device before IT admins can connect to their devices.
| Component | Download source | Supported OS version | Supported platform | |
|
Knox Remote Support Web Viewer |
Knox Manage admin portal |
Microsoft Windows 7 or higher |
|
|
| Knox Remote Support Web Viewer |
|
Browser requirements:
|
||
|
Knox Workspace |
● |
|||
|
Android Enterprise Fully Managed |
● |
|||
|
Android Enterprise Work Profile |
● |
|||
- For Knox Workspace or AE PO devices, install the Knox Remote Support Agent in the general area of the device. Also, you must enable the Remote Control policy in the profile. To enable the Remote Control policy for Knox Workspace or AE PO:
- Knox Workspace: Navigate to Profiles and click the profile name. Click Modify Policy > Knox Workspace > System, and set Allow Remote Control to Allow.
- AE PO: Navigate to Profiles and click the profile name. Click Modify Profile > Samsung Knox > Knox Service Plugin > Separated Apps policies > Advanced Restriction policies (Premium) > Allow remote control.
- For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Knox Remote Support. Devices should be controlled by the user.
Disabling the firewall
Disable the firewall for domains and ports for the administrator and device user using the internal network, Knox Remote Support server, and TMS & CRS server.
The relevant servers are set up for each region (Asia, US, EU) as shown in the following tables.
For Knox Remote Support Web Viewer
|
Region |
Server |
Domain |
Current IP |
New IP (after 22nd July, 2021) |
Port |
Connection |
|
Asia |
Relay |
ap-rs-relay.manage.samsungknox.com |
18.139.215.237 |
18.141.250.233 |
45001 |
Mobile |
|
54.179.110.67 |
13.213.198.62 | |||||
|
WAS |
ap-rs-web.manage.samsungknox.com |
N/A |
443 |
PC browser | ||
|
US |
Relay |
us-rs-relay.manage.samsungknox.com |
52.13.63.13 |
35.83.188.168 |
45001 |
Mobile |
|
44.237.193.55 |
52.36.230.249 | |||||
|
WAS |
us-rs-web.manage.samsungknox.com |
N/A |
443 |
PC browser | ||
|
EU |
Relay |
eu-rs-relay.manage.samsungknox.com |
54.75.184.188 |
54.155.132.151 |
45001 |
Mobile |
|
54.74.254.82 |
63.34.35.115 | |||||
|
WAS |
eu-rs-web.manage.samsungknox.com |
N/A |
443 |
PC browser | ||
