Minimum requirements

Check the download sources, supported OS/platform, and firewall settings before using Remote Support.

Supported platforms

Install the RS Viewer to the administrator’s computer and the RS app to the device from the following sources:

Component	Download source	Supported OS version	Supported platform
Remote Support Viewer (RS Viewer)	Knox Manage admin portal	Microsoft Windows 7 or higher
Remote Support Application (RS App)	Knox Manage admin portal Google Play Service Desk menu of the Knox Manage agent.	Android 9.0 (Pie) or higher	Android Legacy	●
			Knox Workspace	●
			Android Enterprise Fully Managed	●
			Android Enterprise Work Profile	●

Note:

For Knox Workspace or AE PO devices, the RS app should be installed in the general area of the device. Also, you must enable the Remote Control policy in the profile. To enable the Remote Control policy for Knox Workspace or AE PO:
- Knox Workspace: Navigate to Profiles and click the profile name. Click Modify Policy > Knox Workspace > System, and set Allow Remote Control to Allow.
- AE PO: Navigate to Profiles and click the profile name. Click Modify Policy > Samsung Knox > System, and set Remote Control to Allow.
For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Remote Support. Devices should be controlled by the user.

Disable the firewall for domains and ports for the administrator’s computer, Remote Support server, and TMS & CRS server.

The relevant servers are set up for each region (Asia, US, EU) as shown below:

Server	Region	Domain	IP	Port
Remote Support server	Asia	ap-rs.manage.samsungknox.com	52.76.170.118	8118
	US	us-rs.manage.samsungknox.com	34.213.113.19
	EU	eu-rs.manage.samsungknox.com	52.50.15.50
TMS & CRS server	CRS	crs.manage.samsungknox.com	N/A	443
	Asia	tms-ap.manage.samsungknox.com
	US	tms-us.manage.samsungknox.com
	EU	tms-eu.manage.samsungknox.com