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Knox Remote Support minimum requirements

Check the download sources, supported OS/platform, and firewall settings before using Knox Remote Support.

Supported platforms

IT admins can use the Knox Remote Support Web Viewer from their computer. Device users must download the Knox Remote Support Agent to their device before IT admins can connect to their devices.

Component Download source Supported OS version Supported platform

Knox Remote Support Web Viewer

Knox Manage admin portal

Microsoft Windows 7 or higher

 

 

Knox Remote Support Web Viewer  

 

Browser requirements:

  • Google Chrome
  • Mozilla Firefox
 

Knox Workspace

Android Enterprise Fully Managed

Android Enterprise Work Profile

NOTE—Items to consider:
  • For Knox Workspace or AE PO devices, install the Knox Remote Support Agent in the general area of the device. Also, you must enable the Remote Control policy in the profile. To enable the Remote Control policy for Knox Workspace or AE PO:
    • Knox Workspace: Navigate to Profiles and click the profile name. Click Modify Policy > Knox Workspace > System, and set Allow Remote Control to Allow.
    • AE PO: Navigate to Profiles and click the profile name. Click Modify Profile > Samsung Knox > Knox Service Plugin > Separated Apps policies > Advanced Restriction policies (Premium) > Allow remote control.
  • For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Knox Remote Support. Devices should be controlled by the user.

Disabling the firewall

Disable the firewall for domains and ports for the administrator and device user using the internal network, Knox Remote Support server, and TMS & CRS server.

The relevant servers are set up for each region (Asia, US, EU) as shown in the following tables.

For Knox Remote Support Web Viewer

Region

Server

Domain

Current IP
(until 21st July, 2021)

New IP (after 22nd July, 2021)

Port

Connection

Asia

Relay

ap-rs-relay.manage.samsungknox.com

18.139.215.237

18.141.250.233

45001

Mobile

54.179.110.67

13.213.198.62

WAS

 ap-rs-web.manage.samsungknox.com

N/A

443

PC browser

US

Relay

us-rs-relay.manage.samsungknox.com

52.13.63.13

35.83.188.168

45001

Mobile

44.237.193.55

52.36.230.249

WAS

 us-rs-web.manage.samsungknox.com

N/A

443

PC browser

EU

Relay

eu-rs-relay.manage.samsungknox.com

54.75.184.188

54.155.132.151

45001

Mobile

54.74.254.82

63.34.35.115

WAS

 eu-rs-web.manage.samsungknox.com

N/A

443

PC browser