- *BASICS*
- The Knox Ecosystem
- Samsung Knox Portal
- Knox Licenses
- *FOR IT ADMINS*
- Knox Suite
- Knox Platform for Enterprise
- White paper
- Get started with UEMs
- Introduction
- Blackberry UEM
- Samsung Knox Manage
- Admin Guide
- Knox Service Plugin
- Knox Mobile Enrollment
- Introduction
- FAQs
- KBAs
- Release notes
- Get Started
- Features
- Register resellers
- Add an admin
- Create profiles
- Google Device Owner Support
- MDM Compatibility Matricies
- Device users
- Activity log
- Enrolling and unenrolling devices
- Configure devices
- Providing KME feedback
- Using the Knox Deployment App (KDA)
- Recovering Google FRP locked devices using KME
- Role-based access control (RBAC)
- Troubleshoot
- Knox Configure
- Mobile
- Wearables
- Shared Device
- Knox Manage
- Introduction
- FAQs
- KBAs
- Release Notes
- How-to videos
- Getting Started
- Configure
- Licenses
- Organization
- Users
- Sync user information
- Groups
- Devices
- Content
- Applications
- Profile
- Knox E-FOTA
- Certificates
- Advanced settings
- Monitor
- Kiosk devices
- Remote Support
- Active Directory
- Microsoft Exchange
- Mobile Admin
- Appendix
- Knox E-FOTA
- Introduction
- White paper
- Knox E-FOTA One Admin Guide
- Knox E-FOTA Advanced Admin Guide
- *FOR RESELLERS*
- Knox Deployment Program
- *FOR MANAGED SERVICE PROVIDERS*
- Knox MSP Program
Check the download sources, supported OS/platform, and firewall settings before using Remote Support.
Supported platforms
Install the RS Viewer to the administrator’s computer and the RS app to the device from the following sources:
| Component | Download source | Supported OS version | Supported platform | |
|
Remote Support Viewer (RS Viewer) |
Knox Manage admin portal |
Microsoft Windows 7 or higher |
|
|
|
Remote Support Application (RS App) |
Knox Manage admin portal Google Play Service Desk menu of the Knox Manage agent. |
Android 9.0 (Pie) or higher |
Android Legacy |
● |
|
Knox Workspace |
● |
|||
|
Android Enterprise Fully Managed |
● |
|||
|
Android Enterprise Work Profile |
● |
|||
Note:
- For Knox Workspace or AE PO devices, the RS app should be installed in the general area of the device. Also, you must enable the Remote Control policy in the profile. To enable the Remote Control policy for Knox Workspace or AE PO:
- Knox Workspace: Navigate to Profiles and click the profile name. Click Modify Policy > Knox Workspace > System, and set Allow Remote Control to Allow.
- AE PO: Navigate to Profiles and click the profile name. Click Modify Policy > Samsung Knox > System, and set Remote Control to Allow.
- For non-Samsung devices, several features, such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Remote Support. Devices should be controlled by the user.
Disabling the firewall
Disable the firewall for domains and ports for the administrator’s computer, Remote Support server, and TMS & CRS server.
The relevant servers are set up for each region (Asia, US, EU) as shown below:
| Server | Region | Domain | IP | Port |
|
Remote Support server |
Asia |
ap-rs.manage.samsungknox.com |
52.76.170.118 |
8118 |
|
US |
us-rs.manage.samsungknox.com |
34.213.113.19 |
||
|
EU |
eu-rs.manage.samsungknox.com |
52.50.15.50 |
||
|
TMS & CRS server |
CRS |
crs.manage.samsungknox.com |
N/A |
443 |
|
Asia |
tms-ap.manage.samsungknox.com |
|||
|
US |
tms-us.manage.samsungknox.com |
|||
|
EU |
tms-eu.manage.samsungknox.com |
