Cannot open downloaded Content files from Knox Manage client on Android 10

Environment

• Knox Manage (KM)
• Android 10

Overview

When opening files downloaded from the Content menu of the Knox Manage agent, the files do not launch successfully.

Cause

In Android 10, there is a limitation known as Scoped Storage that prevents the files from being opened directly from the Knox Manage agent.

Resolution

You must use the My Files app to open the downloaded Content files.

Additional information

To learn more about KM Content, see Content Overview.