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Faq 500 km remote viewer does not fully control devices

Last updated July 26th, 2023

The Knox Remote Support Web Viewer does not fully control devices

For Samsung devices not secured by Knox or non-Samsung devices, several features such as the Home, left/right controls, screen rotation buttons, and touch controls, are not available while using Knox Remote Support. Devices should be controlled by the user.

Please see the list of Samsung devices secured by Knox for reference.

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