Unable to install kiosk app on devices running Android 16

Environment

• Knox Manage
• Android 16
• Kiosk mode

Overview

When you try to initialize Kiosk mode on a device running Android 16 OS, you may encounter an issue where the device becomes stuck on the installation screen.

Cause

This issue occurs when a device has too many concurrent download requests. If the number of download requests exceeds a platform-specific threshold set by the Android OS, the OS returns a DownloadStatusPending status to the Knox Manage console, preventing the kiosk app from installing.

Resolution

The Knox Manage team is working to resolve this issue in an upcoming release.