Device actions

Last updated June 4th, 2026

Device actions allow you to manage and monitor your devices at a glance.

To perform console-based device actions:

On the Devices page, select one or more devices.
Click ACTIONS.
Select a device action.

Available device actions

You can perform the following device actions:

Action	Description
Ping device for location	Request the location of the device.
View device location	See the device's location history after performing the Ping device for location action.
Manage device tags	Add or remove tags for the device. For more information, see Manage device nicknames and tags.
Launch Knox Remote Support	Open the Knox Remote Support console to view and control the device's screen remotely. For more information, see the Knox Remote Support documentation.
Update license	Update the device's license. You may want to update the license on one of your devices if it has expired and did not automatically renew, or is mismatched.
Unenroll device	Unenroll the device. This removes the device from the server and vacates its license seat for another device to use. For more information, see Unenroll and delete devices.
View device log	View a log of device actions performed so far, past device statuses, and diagnostic information. To learn more, see View devices.
View device deletion log	View a log of devices that were deleted from your Knox Manage tenant. For more information, see Unenroll and delete devices.
Download devices as XLSX	Download a list of all devices in your Knox Manage tenant.
Delete device	Remove the device from your Knox Manage tenant. You must first unenroll the device from your tenant before you can delete it. For more information, see Unenroll and delete devices.

This document was updated for the Knox cloud services 26.06 UAT.

Device actions allow you to manage and monitor your devices at a glance.

To perform console-based device actions:

On the Devices page, select one or more devices.
Click ACTIONS.
Select a device action.

Excluding the View device deletion log and Download devices as XLSX actions, to send actions to multiple devices simultaneously, devices must all be the same management type.

Available device actions

You can perform the following device actions:

Action	Description
Ping device for location	Request the location of the device.
View device location	See the device's location history after performing the Ping device for location action.
Manage device tags	Add or remove tags for the device. For more information, see Manage device nicknames and tags.
Launch Knox Remote Support	Open the Knox Remote Support console to view and control the device's screen remotely. For more information, see the Knox Remote Support documentation.
Update license	Update the device's license. You may want to update the license on one of your devices if it has expired and did not automatically renew, or is mismatched.
Unenroll device	Unenroll the device. This removes the device from the server and vacates its license seat for another device to use. For more information, see Unenroll and delete devices.
View device log	View a log of device actions performed so far, past device statuses, and diagnostic information. To learn more, see View devices.
View device deletion log	View a log of devices that were deleted from your Knox Manage tenant. For more information, see Unenroll and delete devices.
Download devices as XLSX	Download a list of all devices in your Knox Manage tenant.
Delete device	Remove the device from your Knox Manage tenant. You must first unenroll the device from your tenant before you can delete it. For more information, see Unenroll and delete devices.

Is this page helpful?