iOS and iPadOS agent error codes
Last updated August 13th, 2026
This page lists error codes that may show on iOS and iPadOS devices enrolled in Knox Manage. The following tables provide the errors for agent enrollment, organized by section and module.
Client
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Push | KMA_A2000 | Push Registration Failed | Device is unable to register push service. Please try again, or contact your administrator if the problem continues. |
| Agent Profile | KMA_A4000 | Policy Profile Not Received | Device is unable to receive policy data. Please try again, or contact your administrator if the problem continues. |
| Notice | KMA_A6000 | Notice Not Received | Failed to receive notice. Please try again, or contact your administrator if the problem continues. |
| Device Log | KMA_A7000 | Failed To Send Log | Failed to send log. Please try again, or contact your administrator if the problem continues. |
| Network | KMA_A8000 | Network Error | Please check the network connectivity. If the problem continues, please contact your administrator. |
Profile
| Module | Error code | Error title | Error message |
|---|---|---|---|
| Common | KMA_D1001 | Header Parameter Not Existing | The header parameter for the API does not exist. Please contact your administrator. |
| KMA_D1003 | Decryption Error | An error has occurred while decrypting the device's encrypted data. Please contact your administrator. | |
| KMA_D1004 | Invalid Command | It cannot be processed due to an invalid command. Please contact your administrator. | |
| KMA_D1005 | Invalid Message Version | The version of the message used for communication from the client to the server is inconsistent. Please contact your administrator. | |
| KMA_D1006 | Device ID Not Found | Unable to find the device ID on the server. Please contact your administrator. | |
| KMA_D1007 | Invalid Device ID | The device ID is not invalid on the server. Please contact your administrator. | |
| KMA_D1008 | Device ID Lookup Failed | Failed to look up the device ID for the API. Please contact your administrator. | |
| Device Command | KMA_D2001 | Device Command Transmission Failed | An error has occurred while sending a device command from the server to the client. Please contact your administrator. |
| KMA_D2002 | App Info Not Found | Unable to find the app information required for installation on the server. Please contact your administrator. | |
| KMA_D2003 | Knox ID Not Found | Unable to find the Knox ID for the device command on the server. Please contact your administrator. | |
| KMA_D2004 | User ID Not Found | Unable to find the user ID for the device command on the server. Please contact your administrator. | |
| KMA_D2005 | App ID Not Found | Unable to find the app ID for the device command on the server. Please contact your administrator. | |
| KMA_D2006 | Package Name Not Found | Unable to find the package name for the device command on the server. Please contact your administrator. | |
| KMA_D2007 | Knox ID Parameter Not Found | Unable to find the Knox ID parameter for the device command on the server. Please contact your administrator. | |
| Homepage | KMA_D2008 | Knox Workspace ID Not Existing | Unable to find the Knox Workspace ID for the device command on the server. Please contact your administrator. |
| KMA_D2009 | App Info Not Found | Unable to find the app information for the device command on the server. Please contact your administrator. | |
| Bookmark | KMA_D2010 | Invalid Device Command Code | It cannot be processed due to an invalid device command. Please contact your administrator. |
| KMA_D2011 | App Not Allowed | The app you are trying to install is not included on either the allowlist or blocklist (iOS only). Please contact your administrator. | |
| KMA_D5004 | Profile Creation Failed | Profile cannot be created due to some error. Please try again, or contact your administrator if the problem continues. | |
| Update Profile | KMA_D5005 | Profile Timestamp Update Failed | Failed to update the last profile run time on the server. Please contact your administrator. |
| KMA_D5006 | App Info Not Found | Unable to find the app information for the profile update on the server. Please contact your administrator. | |
| KMA_D5007 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D5008 | Client Package Info Update Failed | Failed to update the Knox Manage client package information on the server. Please contact your administrator. | |
| KMA_D6001 | Location/jailbreak Info Update Failed | Failed to update the location or jailbreak information on the server. Please contact your administrator. | |
| KMA_D6002 | Invalid Report Type | The selected report type does not comply with Knox Manage. Please contact your administrator. | |
| KMA_D7001 | Check Enrollment Failure | The enrollment record of this device remains on the server. It must be initialized. Please contact your administrator. | |
| KMA_D8001 | Command Fetch Failed | The device cannot fetch the client command. Please contact your administrator. | |
| Client Report | KMA_D8002 | Command Deletion Failed | The device cannot delete the client command. Please contact your administrator. |
| KMA_D8003 | Command Messaging Failed | The device cannot create a client command message. Please contact your administrator. |
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