Create and delete users

Creating a user establishes a user account in your tenant, which allows you to add them to groups and enroll devices to them. You can create a single user, or create users in bulk.

You can also add users from third-party identity providers connected to Knox Manage. To learn more about connecting a third-party identity provider to Knox Manage, see Configure third-party providers.

If you need to remove a user from your tenant, you can delete them.

Create a single user

To create a single user account:

1. On the Users page, click CREATE USER. The Create user page opens.

   

2. Under ENROLLMENT INFORMATION, enter a User ID and Password for the new user.

   As a security best practice, the password must:

   • Be between 8 to 30 characters long.
   • Contain at least one number.
   • Contain at least one special character.

   Optionally, select Reset password after sign-in to prompt the user to reset their password after they successfully sign in for the first time.

3. Under USER INFORMATION, enter the user’s Name and their Email.

4. Under Primary phone number, enter the device user’s primary phone number, and select their country code from the drop-down.

5. Assign your user to a User group. You can use the generic Default Group or create your own by clicking CREATE GROUP. For more information, see Create groups.

6. (Optional) Assign an Organization to your new user. For more information, see Create an organization.

   A user can be added to only one organization at a time, but can be in both a manual group and an organization at the same time.

7. (Optional) Under SYNC SETTINGS, you can toggle the following setting: Allow syncs and updates to this user’s information with the connected identity provider. If a user created in Knox Manage shares a User ID with a directory user, this setting lets the directory user sync with and replace the local user.

8. Click CREATE.

The user account is generated, and you can now add them to a group.

Create users in bulk

To create multiple user accounts at once:

1. On the Users page, click the BULK ACTIONS tab.

2. Click MANAGE USERS. The Manage users page opens.

   

3. Click Browse file and upload your XLSX file.

   You can also download a XLSX file that contains the required column headers and a detailed explanation of each column by clicking Download XLSX template.

   To ensure your file is properly formatted, configure your spreadsheet with the following headers:

   • Column A — User ID
   • Column B — Password
   • Column C — Reset after Sign-in
   • Column D — User name
   • Column E — Email
   • Column F — User group
   • Column G — Organization code
   • Column H — Tags

   You must input either 0 or 1 in the Reset after Sign-in column.

   • 0: The device user must reset the password after signing in.
   • 1: The device user can’t reset their password after signing in. They must use the password you specified in the Password column.

   Your spreadsheet should look something like this:

   	Column A	Column B	Column C	Column D	Column E	Column F	Column G	Column H
   Field	User ID	Password	Reset after Sign-in	User name	Email	User group	Organization code	Tags
   Example	john.doe	123456789aA!	0	John Doe	john_doe@example.com	Group1	(Optional)	(Optional)

4. Click SUBMIT.

The user accounts you entered in the XLSX file are added to your tenant, and you can now add them to a group.

Add a user from a directory

To add a directory user:

1. On the Users page, click ACTIONS > Add users from directory.

2. On the drop-down, choose a directory, then select users you’d like to add.

   

3. Click ADD USERS.

The user is added to your tenant, and you can now add them to a group.

Delete a user

To delete a user, the user must either no devices associated with them, or have all their devices in the Unenrolled state. To learn more about how to unenroll a device, see Unenroll and delete devices.

To delete a user:

1. On the Users page, select one or more users to delete.

2. Click ACTIONS > Delete user(s).

   

3. On the Delete user(s) confirmation dialog, click DELETE.

The user is removed from your tenant.