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Run and manage the Samsung Cloud Connector client

Last updated April 28th, 2026

This page outlines the different ways to run and manage the Samsung Cloud Connector (SCC) client.

Run the SCC client

You can run the Samsung Cloud Connector (SCC) client either by executing the batch file manually, or by allowing the Windows background service to run it automatically.

Run the SCC client manually

To run the SCC client manually, execute the batch file from the path below:

{SCC installation folder}\scc-client\bin\sccClientStart.bat

When you close the command window, the SCC client service is terminated.

Run the SCC client automatically

To run the SCC client automatically, complete the following steps:

  1. Execute the batch file from the path below to register the SCC client to Windows background services:

    {SCC installation folder}\scc-client\bin\scc_service_install.bat

  2. Check the service name below in Start > Administrative Tools > Services:

    Samsung SDS Cloud Connector Client(1) Background Service

  3. Right-click on the service name and click Start to run the service.

    • To stop the service, right-click on the service name and click Stop.

    • To disable the SCC client background service, execute the batch file from the path below:

      {SCC installation folder}\scc-client\bin\scc_service_uninstall.bat

Manage the SCC client

Configure the SCC client

Layer 4 (L4) switch domains contain the IP address and port configurations needed for your SCC client to connect to the appropriate SCC server in your service region. If the L4 domains in the service region are changed after installing the SCC client, modify SERVER_IP and SERVER_PORT in the following batch file and restart the SCC client:

{SCC installation folder}\sccclient\bin\sccClientStart.bat

Update the SCC client

You can update the SCC client when a new version is available. To do so, complete the following steps:

  1. Create a backup of the existing version of the SCC client.
    • We recommend compressing the existing installation folder and moving the compressed file to a backup folder.
  2. Stop the currently-running SCC client.
    • If the SCC client is running as a batch file, close the SCC Client Services window.
    • If the SCC client is launched as a Windows background service, it automatically terminates and reruns at the time of the update.
  3. Extract the contents of the downloaded ZIP file. The filename format is SCC_Region.zip. For example: SCC_US02.zip.
  4. Execute the .exe file. The filename format is SCC_Setup_NewVersion_Builddate.exe. For example: SCC_Setup_25.11(2.8.1)_20250805.exe.
  5. When the upgrade confirmation pop-up appears, click Yes.
  6. Click Next when the InstallShield Wizard starts.
  7. Click Update.
    • The SCC client and Java Development Kit (JDK) are installed in the same path of the previous version.
  8. Click Finish.

Following the update, you can execute the original .exe file again to uninstall the original SCC client. The filename format will resemble SCC_Setup_Version_Builddate.exe. For example, SCC_Setup_25.07(2.7.0)_20250706.exe.

Integrate services in Knox Manage

Admins can access the Knox Manage console and configure the settings for Lightweight Directory Access Protocol (LDAP) and certificate authority (CA) service integration.

Integrating LDAP in Knox Manage

To integrate LDAP with SCC:

  1. The admin must enter the LDAP server information in the Knox Manage console.
  2. That information sends to the SCC client-side server with the tenant’s information.
  3. The SCC client-side server assigns an IP and Port for the LDAP service to the SCC server-side server.

Knox Manage connects with the LDAP server only using the IP and Port assigned by the SCC server-side server. For more information about LDAP integration, see Configure third party providers.

Integrating CA in Knox Manage

The administrator must register the CA server in the Knox Manage console to integrate the Knox Manage server with the client’s CA server using SCC. For more information about the CA settings, see Manage certificate authorities.

Fix background service errors

If the SCC background service suddenly stops because of an error, the error message below appears or an error log is created in the Windows Event Viewer.

This error occurs when the msvcr*.dll library cannot be loaded with Java. To fix the error, perform one of the following two solutions:

Setting PATH from JAVA_HOME.

To set the PATH variable using the JAVA_HOME environment, complete the following steps:

  1. In the Control Panel of your computer, select System and Security > System > Advanced system settings > Environment Variables.
  2. Select Path under System variables, and then click Edit.
  3. Click New.
  4. Enter {JAVA_HOME}\bin in the text input filed, and then click OK. For example, if JAVA is installed under C:\Program Files\JAVA, you can enter that path in the text input field.

Copying msvcr*.dll

Copy the msvcr*.dll file from the path {JAVA_HOME}\bin to the {SCC installation folder}\bin path, and restart SCC. The file name differs depending on the JAVA version. For example, the file name for JAVA version 1.8 is msvcr100.dll.

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