Manage eSIMs

You can upload, activate, and delete your eSIM activation codes on Knox Manage, which provides you with centralized control over the connectivity of your device fleet.

Upload one or more eSIM activation codes

To upload eSIM activation codes, each linked to one of your devices’ IMEIs:

1. Go to Settings > Configurations > Bulk eSIM management.

2. Click Upload.

   

3. Click the icon and upload your XLS file.

   You can also download an XLS file that contains the required column headers by clicking Download Template.

   To ensure your file is properly formatted, configure your spreadsheet with the following headers:

   • Column A – Activation Code
   • Column B – IMEI

4. Click Save.

Your activation code and IMEI pairs appear on the list of uploads with the Inactive eSIM Status. If your device status is Enrolled, you can proceed to activate your eSIM on the device.

Activate one or more eSIMs

Activating your eSIM links the uploaded activation code to the device, which allows your device’s user to utilize the cellular capabilities of the device.

To do so:

1. Go to Settings > Configurations > Bulk eSIM management.

2. Select one or more activation codes.

   To successfully activate your eSIMs, ensure that the selected eSIM statuses are Inactive, and that your device statuses are Enrolled.

3. Click Activate eSIM.

   Alternatively, you can activate an eSIM for a device by sending a device command.

A notification displays confirming your selected eSIMs are activated. The eSIM Status changes to Active.

Delete one or more eSIMs

If you no longer want your eSIM activation code to be associated with its paired device on Knox Manage, you can delete the activation code.

To do so:

1. Go to Settings > Configurations > Bulk eSIM management.

2. Select one or more activation codes.

3. Click Delete.

4. Click OK on the Delete dialog that opens.

   

Your selected eSIMs are deleted from the list. To remove an eSIM plan from a device, you must send a device command.

View an eSIM and its status

On the Bulk eSIM Management page, you can view details of the eSIMs that you’ve uploaded, such as the Activation Code, IMEI/MEID, and Last Updated date. You can also hover over an Activation Code’s tooltip to see the complete Carrier URL.

You can search for a specific eSIM by its Activation Code, eSIM Status, Device Name, full IMEI/MEID, Serial Number, and Mobile Number.

Under the eSIM Status column, the uploaded eSIM shows one of three statuses. The following table explains what each status means, and what corresponding actions are available: