Unable to configure a device using an enrollment profile on the Knox Manage console

Environment

• Knox Manage
• Knox Mobile Enrollment

Overview

After the 26.06 release, when you try to configure a device using an enrollment profile on the Knox Manage console, you may encounter the following error message:

An error occurred. Please try again.

Cause

The Knox Manage team is aware of an issue that prevents you from configuring devices using enrollment profiles.

Resolution

This issue has been resolved in a recent update. You should now be able to configure devices using enrollment profiles on the Knox Manage console.