Knox Configure knowledge base articles
Last updated March 12th, 2024
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Known KC issues affecting China and their workarounds
For articles concerning account issues or changes, see the Knox cloud services FAQ.
General articles
Unable to replace a license on devices
Unable to remotely factory reset a device
Unable to upload an internal app
Unable to reassign devices to a renewed license
Updates to device search from 23.09
Uploaded content not visible in device directory
Error 91014 — Unable to add app to ProKiosk mode home screen
Renew and change Knox Configure licenses
Cannot set home and lock screen for foldable devices in Knox Configure
Custom watchface is not applied after a software update
Information about using Enterprise Edition devices with Knox Configure
Cannot push profile to a device with “Profile assigned” status in Knox Configure
Device not found when performing bulk actions in Knox Configure
“Launch immediately on every boot-up” feature is delayed in Knox Configure
Device shows battery life over 85% with Knox Configure’s “Extend battery life” policy applied.
Screen timeout set in Knox Configure is not shown in device settings
Device enrolled in Knox Configure not booting correctly
Cannot download Galaxy Themes on Knox Configure device
Profile and device country do not match in Knox Configure
Custom booting animation and sound file set in Knox Configure are unsynchronized
Initial booting animation does not change after custom boot animation is set in Knox Configure
Unable to change app icon of custom app
Knox Configure: Experience app
The WKC agent doesn’t automatically update my wearable device after a push update
What happens to my Knox Configure license if a device is lost or damaged?
Can an app installed through Knox Configure receive updates from Google Play?
Can I use DeX mode if certain USB functions are disabled by Knox Configure?
Can I add IP addresses to the URL blocklist in my Knox Configure profile?
How long does it take to upload devices in the Knox Configure portal?
What’s the difference between the delete and bulk delete actions?
Why do I get an error message when I try to add an admin to my Knox Configure tenant?
Will customers receive an email when resellers upload devices on their behalf?
How do I fix “signing failed” errors?
Can I filter Activity logs by Upload ID?
If a trial license expires before it’s upgraded, how can I apply a commercial license?
Do I have to specify whether I am uploading devices for Knox Configure or Knox Mobile Enrollment?
Where are the Knox Configure servers hosted?
My customer doesn’t have a Knox Configure Customer ID. Can I submit their device information?
How-to articles
How to disable backup and restore of device data
How to set the MAC address as Phone MAC in Knox Configure
How to use the Activate Knox License Feature
How to disable Google Voice Assistant with Knox Configure
How to factory reset a device managed in Knox Configure
How to change configured devices to a different license key in Knox Configure
How to decrease profile size in Knox Configure
How to set up MS Teams Walkie Talkie with Knox Configure
How to set custom launcher app with navigation bar in Knox Configure
How to set custom icon for browser bookmark using Knox Configure
How to prevent Knox Configure client app from copying to new device during data transfer
How to check if the Prevent applications from being stopped policy is enforced on an app
How to restrict a user from sharing device data with Knox Configure
Common 51010 error causes
The articles listed below are common scenarios that users have experienced. For more information, find the error under configuration errors or submit a support ticket from your Knox User Dashboard.
An error occurred with setSealedHomeActivity: applicationPackageName in your profile
Cannot set background image (Failed to configure | 51010)
Wearables
Custom Boot and Shutdown Animation - Knox Configure for Wearables User Guide
How can I prevent a wearable device from accessing a network connection through companion mode?
KC China
The articles below only affect the KC China region. There are three KC servers globally — US, EU, and China. The KC China region is maintained separately so behaviors in this region can differ.
Access Denied error occurs after enrolling in Knox Configure China
How to bulk query devices with Knox Configure China
How to obtain KPE Premium licenses for Knox Configure China
How to sign up for Knox Configure China
Unable to invite a new administrator to Knox Configure China
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