Can’t add a new application to the library

Environment

• Knox Configure

Overview

IT admins may encounter the following error when entering a URL of an application to add to the library in Knox Configure:

The application already exists. [40001]

This issue occurs even if the application is new or hasn’t been added.

Cause

When entering a URL of an application, any parameters with the key id is used to identify the app. If there are multiple parameters with the key id, the validation process fails and the application is incorrectly identified.

For example, the following URL would lead to a validation failure: https://play.google.com/store/apps/details?id=com.sec.android.app.sbrowser&hl=pl&pcampaignid=web_share

This issue commonly occurs when the user enters the link generated by the Share button on Google Play.

Resolution

To resolve this issue, you must enter a URL without any additional id parameters.

An example of a correct URL for an application is as follows: https://play.google.com/store/apps/details?id=com.sec.android.app.sbrowser

You must not use the Share button on Google Play and instead enter the URL as shown on the address bar of your browser.