Enroll a device

Enrollment allows you to view device data and perform actions like managing tags, locking and unlocking devices, and viewing logs. Depending on the current state of the device, there are three methods to enroll.

• If the device is new or has been factory reset:

  • Enroll using OOBE
  • Enroll using QR code

• If the device is already in use:

  • Enroll using a device browser

Enroll a device using OOBE

Out-of-box experience (OOBE) is the process of automatically enrolling a device in Knox Configure after its initial setup is complete (after turning on a new or factory reset device). To enroll using OOBE, the device user must:

1. Turn on the device and tap Start.

2. Review the EULA (End User Licence Agreement), Privacy Policy statement, and the consent to send diagnostic data (optional), then tap Agree.

3. Connect to a Wi-Fi or data network.

4. Continue with the phone setup procedure.

5. When the Knox Configure screen appears, tap Next.

6. Review the Knox Configure Privacy Policy, then tap Agree. The profile downloads to the device.

Once the enrollment process is complete, the device updates with the profile’s settings.

Enroll a device using a QR code

If you have multiple profiles, QR codes allow device users to choose which profile to enroll with. To learn how to generate a QR code, see the QR code enrollment section of Create a profile.

To enroll using QR code, the device user must:

1. Turn on the device. On the Welcome screen, draw a plus sign (+). The Knox Deployment page appears.

2. Tap QR code and scan the QR code.

3. Review the EULA (End User Licence Agreement), Privacy Policy statement, and the consent to send diagnostic data (optional), then tap Agree.

4. Connect to a Wi-Fi or data network.

5. Continue with the phone setup procedure.

6. When the Knox Configure screen appears, tap Next.

7. Review the Knox Configure Privacy Policy, then tap Agree. The profile downloads to the device.

Once the enrollment process is complete, the device updates with the profile’s settings.

Enroll a device using a browser

Browser enrollment allows a device that is already in use to be enrolled in Knox Configure. To do this, the device user must:

1. Open the device’s browser and go to configure.samsungknox.com.

2. Depending on whether the device has previously been set up with Knox Configure or not, tap either FIRST-TIME ENROLLMENT or RE-ENROLL.

Alternatively, the device user can request the updated profile data from their device.

• For devices running Android 13 or higher, the user can pull a profile update using Device settings > Advanced features > Configuration service > Profile information > Update.

• For devices running older versions of Android, the user can pull a profile update using Device settings > About phone > Software information > Knox Configure > Apply latest profile.