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Manage profiles

Last updated April 9th, 2025

The Profiles page lists all your profiles, separated into two tabs: Setup/Dynamic profiles and Accessory profiles. By default, you’ll land on the Setup/Dynamic tab when you visit this page.

View profile information

Regardless of which tab you land on, you’ll see a table providing details of every profile in your account. The following table information is available:

Availability Column Description
Common PROFILE The name of the profile. Click to update the profile details.
Common KNOX VERSION The version of Knox that the profile was intended for. If the profile is assigned to devices with a lower Knox version, the devices will still receive the configuration, but some settings may not work as intended.
Common VERSION

The version of the profile, based on the number of changes made.

For Setup/Dynamic profiles only, you can click the version number to view a history of the profile’s changes. From the pop-up window, you can:

  • Click ASSIGN DEVICES to apply the latest profile version to devices that don’t already have the profile
  • Click the VERSION number to access a snapshot view of the profile. This snapshot lets you review the profile’s settings and options, but you are unable to make changes.
Setup/Dynamic profiles only PROFILE TYPE The type of profile created, either Dynamic or Setup.
Setup/Dynamic profiles only TOTAL DEVICES

The number of devices that have this profile assigned. Click the link to view the total number of devices at each stage of the profile assignment process. The following stages are shown:

  • Failed to configure: The configuration could not be applied to the device.
  • Error: A system error occurred while registering the device.
  • Cancelled by user: The configuration was attempted, but cancelled by the end user.
  • Locked: Access to the device was blocked by the IT admin.
  • Updates pushed: Recent changes have been applied to the configured profile. The device will receive these changes the next time they connect to a Wi-Fi or data network.
  • Profile assigned: A profile was assigned to this device, but the device has not been configured.
  • Deactivated temporarily: The device has been deactivated temporarily by the Samsung Knox team to allow for service or repair.
  • Configured: The configuration has been applied to the device successfully.
Accessory profiles only TOTAL ACCESSORIES The number of unique accessory IDs associated with this profile.
Common UPDATED The date the profile last received an update. If this is a new profile (V1), then this is the date of profile creation.
Common SIZE The total size of the profile in MB.

Perform profile actions

Select any profile in the list, then click ACTIONS to view a list of available profile-related actions you can take. The following actions are available:

Availability Column Description
Setup/Dynamic profiles only Assign devices Opens the ASSIGN DEVICES window showing devices that don’t already have a profile assigned. To assign the profile:
  1. Select devices from the list, then click NEXT.
  2. Select the Knox Configure license to use with this device, then click SUBMIT.
  3. If you don’t already have a license, click GET A LICENSE to either generate a trial license, or find a commercial license reseller.
Common Delete profiles Delete a profile. If profile is currently assigned to devices, you must unassign the devices, or assign a different profile to the devices before deleting this profile.
Common Clone to edit Create a copy of the current profile. The profile wizard opens, populated with the previous profile’s info and settings.
Setup/Dynamic profiles only Download profiles as a CSV Download a CSV version of the profile table for offline viewing.
Setup/Dynamic profiles only Push update to devices

Push the latest version of a profile to your devices, provided you didn’t already push the update in the profile wizard.

NOTE—This action can only be taken if devices associated with the profile are in the following states:

  • Configured
  • Updates pushed
  • Failed to configure

Update profiles

Once a profile is created, it can be edited by simply clicking the profile’s name in the table. Depending on how the profile was created (whether it is a Setup or Dynamic edition profile), devices will receive the update differently.

Setup edition profiles

When you make updates to a Setup edition profile, your changes cannot be applied to devices that already have the profile assigned. However, if you have new devices, or devices that don’t already have a profile applied, then your changes will be applied to those devices.

If you want to push updates to devices that already have the (Setup edition) profile applied, then those devices must go through a factory reset in order for the settings to take effect.

Dynamic edition profiles

When you make updates to a Dynamic edition profile, you have the options to either push the updates immediately, schedule an update, or push the update at a later time.

Push updates immediately or schedule an update

After you make your updates in the profile wizard and click SAVE, you’ll see an option to push the update. Click PUSH, then in the pop-up window, you’ll have the following options:

push dynamic profile update

  • You can choose whether you want to push a partial (only changed items) or full (all settings) update either to all devices associated with this profile, or to only specific devices.

    • If you choose to push to only specific devices, you’ll need to specify the devices on the next screen.
  • You can choose whether you want to inform the users of this update or allow users to provide consent before updating.

    • Select Request consent from device user if you want the profile to download only after the user agrees to the update.
    • Select Request consent and show custom notification if you want to add a custom message (up to 400 characters) to inform users of the update before they give consent.
    • Select Send update without requesting device user consent if you want to force the device to download the profile without user consent.

Once you select your update options, you can click PUSH NOW to immediately push the update to your associated devices, or click SCHEDULE to select the date and time for the system to push the updates.

If you previously chose to push updates to specific devices, click SELECT DEVICES, then on the next page, select your devices and either click PUSH NOW to immediately push the update to your devices, or click SCHEDULE to select the date and time for the system to push the updates.

Push updates at a later time

If you make updates to your profile, you can choose to not push or schedule the update right away. This can be useful for when you want make several profile changes, but not commit to pushing those changes until you’re ready to do so.

To push updates at a later time, simply make your changes, then click SAVE and close your profile wizard. When you’re ready to push the profile to your devices, do the following:

  1. Go to the Profiles page, then select the profile that you want to push.
  2. Click ACTIONS > Push profile update to devices.
  3. Select how you want to push the update.

Delete profiles

Before you can delete a profile, you must first ensure that it isn’t currently assigned to any devices. If the profile is assigned, you’ll have to either unassign it, or assign a different profile in order to proceed.

To delete a profile from Knox Configure, simply go to the Profiles page, select the profile, then click ACTIONS > Delete profiles.

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