Custom watchface is not applied after a software update
Last updated July 26th, 2023
- Knox Configure for Wearables (WKC)
After a software update, the custom watchface applied in Knox Configure is not applied on the device.
This is expected behaviour. After a software update, the framework is cleared.
After a software update, perform one of the methods below to restore the custom watchface:
- Go to the device’s Settings, then select About Device > Software Info > Knox Configure > Apply latest profile.
- From the Knox Configure console, perform a profile push to the device. See Updating an existing device profile > push an update.
- Factory reset the device and re-enroll the device in Knox Configure.
- Block software updates.
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